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Vacature Service Innovation Engineer

Vacature Best

Philips Healthcare
  • Philips Healthcare
  • HBO of hoger
  • Senior niveau
  • Vast contract / Detachering
  • 40 uur p/w
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Beschrijving vacature For the (sub) systems and components for which you are assigned to work for by being part of the cross functional LCM-team, responsibilities:
  • Define, create and release Service information (e.g. electronic documentation, remote Service information, FAQ and tips and training course content for the Field Service Engineers).
  • Define and document the required spare parts.
  • Prepare and execute tests for validation of Service functionality, serviceability and reliability.
  • Prepare and execute the knowledge transfer towards the Philips Healthcare training centre and the IGT-Systems Customer Services Helpdesk, based on training course content.
  • Support the Helpdesk in solving field issues related to Service deliverables.
  • Investigate (sub) systems/components and advise on how to further optimize serviceability and reliability.
  • Validate all Engineering Change Requests (ECR) with focus on Service impact and approve ECR’s when Service aspects are secured.
  • Continuously improve the information and Service workflow, based on field Service feedback.
  • Participate and implement, via LEAN methodology, in continuous improvement initiatives on serviceability, reliability processes and Way-of-Working.

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Gestelde eisen
  • At least Bachelor Degree in a technical competence, e.g. Mechanics, Electronics, Bio Medics
  • At least 1-5 year working experience
  • Good communication skills in both English and Dutch (verbal and written)
  • Has experience in or strong affinity with:
    • Customer Service or Service Organizations (internal and/or external)
    • Cross-functional collaboration (with various disciplines)
  • Project Management skills or Project participation
  • Working with or in a R&D environment
  • Working in a state-of-art, high-tech environment
  • Technical Documentation and tools
  • (End) Customer needs and/or contacts (internal/external)
  • Medical Device Industry and its regulation(s)
  • Lean Methodologies and Continuous Improvement.

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Bedrijfsomschrijving Philips simplifies healthcare by focusing on patients and (health) care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home. The Business Group: Image Guided Therapy (IGT) is an important part of Philips Healthcare.
With a growing presence in cardiology, oncology, and women's health, Philips operates in the areas of Imaging Systems, Patient Care & Clinical Informatics, Home Healthcare and Customer Services. Philips combines its clinical expertise and human insights to create innovative solutions across the continuum of care, in partnership with clinicians and our customers, to provide better value and expand access to care for millions. Our teams are working hard every day to improve patient outcomes all the way from disease prevention and screening to diagnosis, treatment, therapy monitoring, and disease management. Irrespective of whether the care cycle takes the patient from doctor's office to hospital or hospital to home, or simply from one medical department to another, Philips Healthcare's unique medical solutions are designed to optimize the quality and flow of patient information and clinical decision making.

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Salarisinformatie Salaris in overleg

Salaris in overleg
Extra informatie You will be employed by YER and seconded to Philips. You shall be working with a team of international colleagues in which you can be sure of a healthy work-life balance. We will also reward your effort and achievements with an attractive salary and fringe benefits. A quick summary of our terms of employment:
  • Fixed, competitive fixed salary commensurate with knowledge and experience
  • Overtime will be compensated in payment of wages or time-for-time
  • Continuous challenging projects in the technology sector
  • Intensive and personal guidance
  • Opportunity to participate in a personal coaching programme

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Contactpersoon Dave Gielen
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