Sales Operations Support (order-to-cash) Amsterdam • Hays

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About us: Stanley - Built for Life® since 1913.Stanley 1913 has fueled the human experience since the iconic Stanley vacuum bottle revolutionized the way people enjoyed food and beverage. Today, our colorful and thoughtfully designed products including the popular QuencherTM series go beyond function, elevating everyday moments with style and empowering active lifestyles. We’re a community of creators, builders and inventors who believe in creating sustainable products for a better life and world that minimize our impact on the planet. 

Our teams are spread all over the world, with our headquarters based in Seattle, WA. The European team is located in the center of Amsterdam, from where we lead our efforts in sales, marketing, product development, logistics, and finance across the entire EMEA region. We are a diverse and entrepreneurial team that enjoys working in a fast-paced environment. Driven by purpose, passion, and performance, we rise to new heights together. If you are up for a new challenge, we would love to talk! Learn more at eu.stanley1913. 

Position overview 
We are looking for an experienced and highly organized Sales Operations Support professional to assist the EMEA Distributor Sales Team in managing day-to-day operational tasks and leading communication with the Customer Service team, Logistics teams, and Distributor partners.

The role will be responsible for overseeing the end-to-end customer service operation and helping to professionalize and streamline our customer service function: improving service levels, driving process efficiency, and strengthening collaboration with our global logistics and sales teams.

The ideal candidate is a strong operational leader with a customer-first mindset, solid experience in order and service processes, and a passion for building scalable service models that support commercial growth.

This role reports to the Sr. Sales Director, Distributor Channel EMEA.

What You'll Do
• Leadership
o Supervise the customer service team to deliver high standards of support across all distributor partners

• Operational Excellence
o Supervise the full order-to-cash service cycle, ensuring timely and accurate execution across: Order entry and validation, Order tracking and issue resolution, Shipping coordination and documentation, Returns, credit notes, and claims
o Monitor performance metrics and implement improvements
o Work closely with Sales, Logistics, Supply Chain, and Finance to ensure smooth end-to-end processes
• Process & System Optimization
o Design and implement scalable customer service processes and workflows
o Standardize tools, templates, and procedures across distributor partners

• Stakeholder Management
o Act as the main point of escalation for key partners and internal teams
o Build strong relationships with distributors and internal departments
o Ensure proactive communication and timely updates on orders, stock availability, delays, etc.

• Customer Experience & Continuous Improvement
o Champion a customer-centric mindset across the organization
o Gather insights and feedback to continuously improve the customer experience
o Identify root causes of recurring issues and implement preventive actions

Education and Experience
• Bachelor’s degree in Business, Supply Chain, or related field
• 5+ years of experience in customer service operations, preferably in a global or multi-channel environment
• Proven experience leading and developing high-performing teams
• Strong understanding of order management, logistics, and B2B customer service
• Excellent problem-solving skills and attention to detail
• Ability to work cross-functionally and manage multiple stakeholders
• Strong communication and interpersonal skills
• ERP and CRM system experience (SAP, Salesforce, or similar)
• Fluent in English (written and spoken); additional languages are a plus

Morgan Street Holdings supports Stanley 1913 with competitive pay and benefits, along with exposure to diverse industries and professional networking and development opportunities.

About our parent company: Morgan Street Holdings
Stanley 1913 is part of Morgan Street Holdings (formerly HAVI), a privately owned enterprise with a diverse portfolio of operating companies. These include HAVI Supply Chain, tms, Stanley 1913, and Continental, which provide best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.#1049294