Junior writer & content manager Delft • Exact

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You are working right at the source of Exact Assistant, our AI-driven tool that answers customers’ questions. You are managing the content to ensure the EA’s success. Next to that, you’re writing content yourself as well, in your journey of becoming an excellent tech writer. 

At Exact, you can think and act proactively and see your good ideas come true. And where is your career heading? That’s up to you. The career opportunities are unprecedented. 2,000 enterprising colleagues have already paved the way. Are you on board?

You edit and manage content in our Content Management System, making sure EA has all it needs to provide our customers with qualitative answers. And that's not all. We can rely on you as a junior writer and content manager to: 

• Manage requests for content updates or additions.
• Ensure quality of the language of the content provided.
• Collect and organize information.
• Follow guidelines for Content Management System (“CMS”) entries.
• Add content to our CMS.
• Check availability of the content 
• Write short pieces of content.

It’s your job to make sure EA has all the content needed to provide customers with solid answers, and to maintain that content. You make sure to correct the content, and delete or add content when needed. Next to managing the contents inflow, you will also have the opportunity to create content such as: e-mails, short documents and apply improvements to existing content. This is an excellent opportunity to be part of Exacts innovation, be part of the journey of EA and make your first steps into the world of technical writing. Take control of your future as a technical writer. Learn more about our content and tooling, make a valuable contribution to how we support our customers and turn all your learnings into a career as technical writer.'

The Product Learning & Enablement team is a close-knit team consisting of PO’s, technical writers, translators, instructional designers, learning specialists and leads. We are passionate about creating high quality content for our customers to make their lives easier. Over the past ten years we have developed a lot of content and have learned a lot about what works well and what doesn't. We therefore continuously investigate whether the way we transfer product knowledge still answers the information needs of our customers. We are known for our customer focus, creative ideas, and smooth collaboration. Asking for help when necessary and offering help when possible is in our DNA. We work with SCRUM to plan and prioritize our work. Our source language is English, and our translators translate our content into Dutch, Flemish, French, and German for specific products.  

“We're passionate about the content we create, and we have fun while doing it. If you love having discussions to figure out the best way to help customers, in between (silly) jokes and (virtual and physical) fun activities such as coffee breaks, then this is the place for you.” – Anfaal Mohd Nawawi

With us, you can be yourself, and we would love to discover what sets you apart. For the position of Junior writer & content manager, it’s helpful if you are business fluent in both English and Dutch. And preferably, you have a passion for languages. What’s more, you bring:

• Attention to detail.
• Strong communication and interpersonal skills.
• Customer centricity.
• Initiative and follow through on responsibilities.
• Love for innovation and a curiosity for technological developments.

At Exact we work hard. And there is something in return. We find the balance between effort and relaxation very important. This way you can work up a sweat in our own gym. Or take a moment of rest at the coffee bar. Just clear your head and then throw yourself back into your daily tasks with new energy. And of course that's not all. As an Engagement & Training specialist, you can also count on a:

• Employment contract for one year, with the prospect of a contract for an indefinite period;
• Salary range: depending on knowledge and experience, between € 2500 and € 3200 gross 
• 13th month and of course 8% holiday allowance
• An international, innovative and hybrid working environment, with the flexibility to work from home or any of our offices 
• Over 2000 colleagues worldwide of which around 450 in technology. 
• 27 vacation days and in addition, loyalty days; one for each year in service with a max of 5 
• 3 Giving back days, which can spend on giving back to (local) community 
• A modern pension scheme 
• All the room your ambition needs and to further develop your skills we facilitate training via our learning and development center to help you to fulfill your career potential 
• Friday afternoon drinks at our bar “Bits & Bytes”

Exact develops cloud software for small and medium-sized companies and their accountants. The products automate business processes in areas such as Finance and HR and provide specific ERP solutions for wholesale distribution, manufacturing, projects and construction. This saves time and provides insight. It enables customers to work efficiently, make informed decisions and continue growing. More than 675,000 companies primarily in the Netherlands, Belgium and Germany already rely on Exact's software.

Exact was founded in 1984 in Delft, the Netherlands, which is still the location of our head office. Every day, more than 2,000 ambitious professionals work on innovation. Driving responsible business, with respect for each other, the environment and society is central to this. For more information, visit .