Senior Customer Service Medewerker
Customer Service Specialist Amsterdam • Suitsupply
Gevraagd
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37 - 40 uur
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Engels (taal)
Aanbod
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Vast contract
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Doorgroeimogelijkheden
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Overdag/weekend
Vacature in het kort
Over het bedrijf
Volledige vacaturetekst
Suitsupply is always pushing the boundaries of customer service, aiming to deliver the highest standards of care to our customers globally. As part of our dynamic Customer Service team, you’ll be at the heart of this mission—resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you're eager to learn, and excited to contribute to a fast-growing company, we’d love to hear from you!What you will do:
Communicate with international customers via WhatsApp, chat, email, and phone
Provide personalized advice on size, fit, and style to enhance each customer’s journey
Manage order-related questions, deliveries, and returns in a structured, accurate way
Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates
Represent Suitsupply with a professional, helpful tone - every time
Experience in a customer-facing or support role, ideally in a fast-paced or digital environment
Tech-comfortable: you're confident using customer service platforms or learning new tools quickly
A strong communicator who writes clearly, listens actively, and adapts to customer tone
Curious and have with a growth mindset - you take feedback and run with it
Accountable and proactive - you take ownership and follow through with care
Fluent in English; Dutch or French is a strong plus
Available to work 5 days a week on-site at Amsterdam RAI, at least one weekend
Take charge of every customer interaction. Lean on your team for coaching when you need it, but keep things moving by handling routine issues independently
Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring
Growth, we value your potential and will support your development and learning journey
Be part of a high-performing team that pairs serious dedication with genuine camaraderie - supporting one another every step of the way
40% discount on all Suitsupply products
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