Customer Experience Specialist Rotterdam • MediaMarkt

As a Customer Experience Specialist, you play a key national role in supporting stakeholders focusing on Belgium & Luxembourg to become true Experience Champions. Whether it’s a store that needs hands-on support or an HQ department looking to improve its customer journey, you’ll be there to guide, implement, and elevate the standard of Customer Experience (CX). You’ll work closely with the Dutch CX team to align on a shared strategy, tools, and ways of working. With our mission to become Experience Champions, your focus will be on helping the organization move toward operational CX excellence. Your first priority will be to uplift store performance by implementing proven tools, strategies, and a unified way of working. Your key responsibilities are:

• Store Support: Hands-on assistance and coaching for stores to improve their CX performance.
• Project Management: Leading or contributing to structural CX improvement projects.
• Reporting: Delivering performance insights and project updates to all relevant stakeholders.
• Implementation: Rolling out new tools, strategies, and ways of working.
• Engagement: Organizing CX-focused events to strengthen stakeholder engagement.

To get a better insight in what's expected of you in this diverse role, please read further below: 

• Actively collaborate with HQ departments to bring the Customer Experience perspective into broader business discussions;
• Contribute to the development and implementation of innovative CX strategies and ways of working;
• Quickly identify, analyze, and translate CX challenges into concrete action plans;
• Continuously evaluate the effectiveness of implemented solutions and adjust as needed;
• Lead or participate in projects aimed at structurally improving key customer journeys;
• Implement new tools, initiatives, and best practices across the country;
• Support stores in overcoming CX challenges and help them adopt the best ways of working;
• Share best practices and inspire store leadership to maintain high CX standards;
• Create clear and insightful reports on the progress of CX initiatives, both locally and nationally;
• Share relevant performance updates and project progress with all stakeholders;
• Organize and facilitate CX-driven events such as training days, workshops, and stakeholder sessions to embed a customer-first mindset;
• You foster a customer-centric culture by inspiring others through collaboration, active involvement, and leading by example.

• At least 5 years of experience in similar role and/or operational/managerial experience within a Retail Store;  
• Ability to create clear and insightful reports based on data;
• Familiar in organizing and facilitating training days, workshops, sessions to embed customer-first mindset;
• Experience in uplifting store performance;
• French and English speaker, Dutch would be is benefit for us.

At MediaMarkt, we’re more than Europe’s leading consumer electronics retailer—we’re a community of tech enthusiasts, innovators, and customer advocates dedicated to bringing the best technology and experiences to people’s lives. Founded in 1979, we’ve grown from a single store in Germany to over 1,000 locations worldwide, becoming the trusted destination for the latest in electronics, appliances, and gadgets.

Our commitment is simple: we strive to make technology accessible, exciting, and impactful. With a vast selection of products, knowledgeable experts, and a passion for exceptional customer service, we ensure that every customer finds the right product for their needs and lifestyle. We blend cutting-edge innovation with unbeatable value, offering everything from top-tier brands to exclusive deals.

At MediaMarkt, we’re driven by a culture of collaboration, curiosity, and continuous growth. We believe in empowering our teams, investing in the latest trends, and embracing new technologies to stay ahead. Whether online or in-store, we create experiences that inspire and solutions that exceed expectations. Join us as we shape the future of retail—one tech innovation at a time

​Location: Rotterdam

Media Markt Hoofdkantoor

Department: HQ - Customer Experience & Customer Care

Entrylevel: Professional Level

Type of Employement: Full Time/Part Time

Working Hours: 40

Persona: Job Requisition HQ Employee

Recruiter:  

Recruiter: Micha Lekawael