Troubleshooter | Almere Almere • New Black

Vacatureomschrijving

Troubleshooter:
As a Troubleshooter you are responsible for helping and guiding the customers with their issues. You provide support when the first and second direct helplines are insufficient.

As a Troubleshooter, you:

• Are eager to work with large-scale customers and partners.
• Troubleshoot, reproduce, debug, and diagnose customer issues.
• Are not a helpdesk, you are the last station. When the first and second line of support can't manage you are called in as a last resort.
• Work closely with software developers to analyze customer issues and track them to resolution.
• Regularly and timely extend follow-ups with customers and partners with recommendations, workarounds, updates, and action plans.
• Acquire the required product knowledge and stay up to date with product updates.
• Create new internal and external knowledge base articles/documentation to capture new learnings for reuse.

Functie-eisen

We are specifically looking for a Nerd that already has the following skills:

• Technical know-how.
• High level of analytic skills.
• Affinity with software development.
• Affinity with SaaS.
• Experience in working with (json) web services and related tooling.
• Affinity with retail business processes.
• Fluent speaking and writing in English.
• Communicative skills. You know how to present yourself in person or in writing.

Aanbod

Troubleshooter
Help and guide our customers with their technical issues
Welcome to NEW BLACK; a company like no other, that is a promise! We are looking for a Troubleshooter, also known as a Subject Matter Expert. As our Troubleshooter, you are responsible for troubleshooting, reproducing, debugging, and diagnosing customer issues.

What we offer:

• An amazing team with talented people, who really love what they do and how they do it.
• A company like no other; New Black really takes care of you. We hire with the intention to keep you!
• Being your own boss, for we don't have a hierarchy but a holacratic way of working. Everyone is equal. Should I say it again? No bosses or managers!
• A Tesla, state of the art equipment for your home office (Earpod Max, Macbook etc.), a monthly wine arrangement, a Jura coffee machine for your home and you can use our company boat during the summer.
• Determining your own working hours and days. You decide your own off-time and working location.
• Amazing lunches at the office, prepared by our very own chef.
• Being part of something great; not just a job, but a movement in Retail IT. This is a company where everyone works with passion, for their effort and time is rewarded with many perks, extra's and where the profit is distributed and shared with everyone.
• And most importantly, a good salary.

About New Black
We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Unified Commerce Platform, called 'EVA'. Our purpose is to help Global operation brands and retailers to become adaptive to change.
The platform we build, EVA, is the engine that powers digital retail solutions, a secured cloud-based platform that is set up to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, G-Star, Intersport, AFC Ajax, Fjallraven, GrandVision, and Scotch & Soda.
NEW BLACK is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we together see fit. NEW BLACK wholly owns its intellectual property. This allows us to make our own decisions about our products, provides us with the freedom to create the best product with the latest technologies. NEW BLACK has selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

We are changing the future of retail worldwide, and we invite you to be part of it. We hire for attitude, so don't judge you on diplomas or shiny names on your resume. But don't be fooled; we are looking for the best, most passionate, and talented people who like to keep growing and being challenged to become the best of the best.

How to apply
Send your motivation and resume to our Talent Success Master at via de button "Solliciteer nu" op deze pagina.