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Customer Service Coordinator (f/m/d) - Arnhem Arnhem • Vestas

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Solliciteer via Werkzoeken.nl (zonder cv)
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  Solliciteer via Werkzoeken.nl (zonder cv)


  • Gecontroleerde werkgever
  • Directe werkgever


  • 40 uur
  • LBO / VMBO of hoger
  • Vast contract
  • Junior/Medior/Senior


Are you looking for the next step in your career at the global leader in sustainable energy solutions? For our head office in Arnhem, we are looking for a Customer Service Coordinator to join our team. Are you excited to be first point of contact regarding clients and support them with contractual questions?
Region NCE > SBU NCE Service> Customer Managers

The Vestas Service department consists of operational regions, a planning department and a Customer Services Management department. The position of Customer Service Coordinator is part of the Customer Service Center Benelux team and reports directly to the Head of Customer Service Management. The department has an open and informal culture, where teamwork and good communication is the key to our success. You will have the opportunity to work in an exciting industry and in a team of highly motivated employees.

  • Secure and maintain world class customer relationships, leading to increased customer satisfaction and customer contact.
  • Be the customer's primary contact for questions via C4c, contractual issues and payment issues in Vestas when a turbine is under an operation and maintenance (O&M) contract
  • Support Customer Support Engineers in resolving customer issues, providing contractual and commercial support.
  • Act as counterpart to customer's asset manager and support both the Customer Relationship Manager and the Customer Engineer.
  • Support the financial overview and performing day to day tasks to improve the procedures and processes.
  • Ensure contracts are performing financially to budget, challenging the operations teams to maximize availability and minimize costs. Liaise with customers to ensure all contract fees are paid on time.


  • Strong technical education with previous experience in a customer-facing position for example in a project management or contract management position particularly dealing with large complex customers. Ideally in the energy market for example within the Power Generation or Oil & Gas sectors.
  • Familiarity with wind turbines or complex rotating machinery, plant, processes, or systems would be an advantage.
  • Structured and accurate with excellent communications skills in Dutch and English
  • Comfortable communicating with customer's management teams.
  • Attention to detail, stay focused, prioritize your tasks and keep the overview even during hectic periods.
  • Keen on business improvement and project management
  • Good understanding of the wind industry market
  • Customer oriented approach
  • Good interpersonal skills
  • Solid IT skills in Microsoft Office package, Excel, Power Point and SAP skills are an advantage


What we offer
Becoming part of an international company, a world leading company in the wind energy industry, means having a challenging job, working with exciting products (wind turbines) and colleagues across countries. There are many learning opportunities to grow within Vestas. An attractive salary and benefits package are included.

Additional information
Location: Arnhem
Applications are handled on an ongoing basis. Please apply online with your letter of motivation and CV. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 29.01.2023

Please apply online here:


Are you interested in new technology and have an electrical, mechanical or hydraulics background? Do you enjoy working with your hands and bring solutions to technical problems? We are looking for Service Technicians on several locations around Belgium. At Vestas you will have the opportunity to develop your skills and to be part of the journey in contributing to a greener world.

Vestas Benelux is a Sales Business Unit with its main office in Arnhem (Netherlands) and is responsible for the Sales, Construction and Service of Vestas wind turbines in the Netherlands and Belgium. Our Benelux organisation has approximately 150 employees, most of them Service Technicians working in the different regions. In the main office there're approximately 60 employees employed.
The goal of the Service Technician role is to assemble, make operational, ready to operate and maintain the wind turbines under contract to the employer, so that they operate efficiently and effectively to make a maximum contribution to the operating result, with maximum customer satisfaction.

Performing (preventive) maintenance, periodically checking and testing the operation of the wind turbines (or components), in accordance with current rules or work instructions
Troubleshooting and, where possible, repairing failures
Assembling components and main components according to current rules or work instructions, if necessary, making use of internal or external cranes
Doing various electrical and mechanical works (e. g. electrical connections, failure analysis and maintenance, assembly and maintenance of mechanical parts)
Submitting requests to the planner of materials & services for specialists, after consultation with the foreman in your region, and ensuring that any allocated staff comply with the prescribed procedures
Work instructions and rules relating to quality, working conditions, safety, the environment and engineering
Administrative tasks, compiling service reports including keeping a record of the materials used per turbine, etc.


Experience or degree within electricity and/or mechanics. You are also eager to develop your skills within these areas
Hydraulic experience will be beneficial
Professional experience in this are
Basic knowledge of MS Office
Very good knowledge of English, Dutch knowledge would be a big plus
Driver's license class B


Willingness to travel, nationally and internationally
Comfortable with working at heights
Safety awareness
Open and friendly attitude
Good organisational skills
Good interpersonal and customer relation skills

What we offer
We offer a exciting job, an great learning environment and opportunities for career development at a global wind turbine manufacturer. You will become part of a highly professional environment in a growing industry. An attractive salary and benefits package are included.

Adittional information
Location: Almere region Flevoland.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 8.12.2022.

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
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