Customer Service Associate - Den Haag

Den Haag

Randstad
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Beschrijving vacature

What motivates you? Working in a vibrant team? Making people smile every day? If so, we would love for you to become part of the Amazon team based on-site in The Hague.

We need you to help us provide world-class
customer service and be able to work variable hours to match when our customers they need us most.

what we offer
  • A 12 month fixed term contract from Amazon
  • €800 relocation allowance for overseas applicants
  • A lot of growth opportunities within Amazon
  • Overtime pay between 25% and 100%
who are you

We are looking for customer service oriented candidates who strives to deliver the best customers service experience. Do you have strong communication skills? And are you a people person who get excited when you are given the space to proactively think along about how processes within the work area can be lifted to a higher level?

You are the Customer Service Associate we are looking for if you have the following characteristics:

  • You have excellent writing and speaking skills in SWEDISH & ENGLISH (fluent in written and oral; C Level)
  • You have a EU passport or a permit to work in the Netherlands, plus a Dutch citizen service number (BSN) and IBAN
  • You are willingness to work in flexible shifts between monday and sunday from 7 am to 9 pm
  • You are experienced handling of an PC
  • No previous contact centre experience necessary
what will you do

You will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will support our customers with their orders, product queries, payment issues, account updates, website education or problems they may be having.
If you are a people person and can deliver great customer service, this role is for you.
No previous contact center experience necessary, as we will provide an initial 4-week training. As this training is imperative for setting you up for assisting our customers, no holidays can be taken during this time.

where will you work

The team works with shifts, you will receive your planning on a 4 weekly basis. You will work 3-5 days between Monday and Sunday from 7 am to 9 pm.
You are available from the begin of February to start with your training. As this training is imperative for setting you up for assisting the customers, no holidays can be taken during this time.

As one of the world’s largest companies, Amazon is committed to supporting you with the development of your career. Opportunities are frequent within Amazon, with most of our leadership teams having started in customer service associate roles.

  • Already after 6 months you have the opportunity to increase in your salary!
  • Group Health Insurance
  • Supplementary pension plan & Life Insurance
  • Onsite Parking benefit & Bicycle Plan
  • One-time relocation expense payment of up to €800 relocation payment if hired from overseas
job application

If this role sounds like it’s for you, then click on the link below to start the application process!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

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Extra informatie Sollicitatieprocedure
Je maakt een 'mijn Randstad' account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrondt bij Randstad, heel eenvoudig dus. Via je 'mijn Randstad' account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller!

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