Local IT Technician, Hoek Hoek • Stefanini Group - customer site

Vacatureomschrijving

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job responsibilities

• Desktop Management Services (Laptops / Notebooks, Mobile devices, Printers)
• Conference room set up and auditing
• Patching from network port or patch panel to device (including in network cabinets and server rooms)
• Software distribution for certain legacy software that cannot be packaged
• ITSM Tool Service Now Install/Move/Add/Change/Delete (IMACD) Services
• Deployment of PCs to user location
• Configuring and deploying telephones
• Configuring PCs post-image
• Deploying IT equipment
• Imaging and staging PCs or mobile devices
• Managing the equipment inventory following a Client approved process
• Managing the equipment lifecycle
• Migrating End User data following Client's process
• Moving IT equipment
• Removing or disposing of IT equipment following a Client approved process

Functie-eisen

• Relevant studies in the subject of IT, electronics or telecommunication;
• Good English and Dutch skills, verbal as well as written.
• Mastery in Windows 10 and MS Office 365 environment;
• Hardware problems diagnosis skills (PCs, laptops, printers, etc.);
• Knowledge of remote administrative tools in Windows 10 environment;
• Working knowledge of iPads, iPhones, Android and other mobile devices technology
• Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;
• Working knowledge of Active Directory and Exchange;
• Experience of Cisco desk phone system;
• Familiar with AV systems, printer and multi-functional devices connected to a network;
• Willingness to learn new technologies;
• Positive, helpful can do attitude and ability to work with others;
• Strong communication skills, service delivery orientation;
• Ability to cope with stress and workload;
• Organized, structured approach.

Aanbod

The right choice for your career
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987.
Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid- size and large companies around the world.
We work with over 500 companies across financial services, manufacturing, telecommunications, chemical services, technology, public sector and utilities. That includes 300 multinational companies. In fact, right now we have over 25,000 professionals around the world making business more agile, flexible, responsive and innovative: our core values.
Our Mission
To exceed the expectations of our customers, employees and shareholders through
technology solutions and innovation.
Our Vision
To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customers.