Production Support Officer - IDG Shop

As a Production Support Officer, you play a key role in supporting our Component Maintenance, Repair & Overhaul (CMRO) operations at Schiphol. You are part of the Process Engineering team, working alongside Process Engineers and fellow Production Support Officers. You report to the Process Engineering Lead and work closely with the Production Leads of our Avionics & Instruments, Hydraulics & Pneumatics and Power Generation shops.

In this role, you are the connecting link between production, engineering, logistics and customer support. You ensure work orders progress efficiently, support technicians with operational questions and contribute to continuous improvements in our production processes.

As Production Support Officer, you will:

• Proactively manage and monitor production work orders to ensure an efficient workflow
• Support technicians by answering questions, resolving operational issues and preparing work so production can continue without delays
• Coordinate the Used Serviceable Material (USM) process and work closely with Operational Buyers on outsourced repairs
• Act as the link between technicians, production departments and Customer Support
• Monitor work order progress, identify bottlenecks and communicate status updates to relevant stakeholders
• Prepare and update quotations in line with commercial objectives
• Work with ERP systems and Microsoft Office to support administration and reporting
• Collaborate closely with Production Leads to prioritize work and achieve operational targets
• Contribute to Lean initiatives and continuous improvement within the production process

Your Team
You will join the Process Engineering team at our Schiphol location, consisting of Process Engineers and Production Support Officers. Together, you support multiple CMRO shops and ensure production processes run safely, efficiently and in accordance with customer and aviation authority requirements.

You are an organized and proactive professional who enjoys working in a fast-paced technical environment. You can easily switch between priorities, communicate effectively with different stakeholders and keep production moving.

We are looking for someone with:

• MBO+ or HBO working and thinking level, preferably in a technical discipline
• Proven technical experience within aviation and Component MRO
• Affinity with production processes and continuous improvement
• Knowledge of aviation regulations and ERP systems
• Strong organizational skills and attention to detail
• Excellent communication skills in both Dutch and English
• Experience with Microsoft Office (Word, Excel and Outlook)
• Experience in a similar coordinating role is a plus

A company with over a hundred years of experience, innovation, knowledge and expertise coursing through our veins. Our cross-departmental approach and tailor-made solutions are making their mark on the future of aerospace innovation. With our welcoming and friendly culture, we are more than just colleagues. We are a team of friends committed to both fun and development in the workplace. This enthusiasm and ongoing performance development ensures that our employees commit to Fokker Services Group for the long-term.

We are pioneers and we are dauntless. It's no coincidence that we're a global player in the field of aircraft maintenance and advancement. Together with our keen and initiative-taking colleagues, we work on the most innovative and advanced solutions aiming at creating a more sustainable and optimal aerospace sector. We continue to push the boundaries of possibility. And that's how we make sure we keep aircraft where they belong: in the air!

Working at Fokker Services Group gives you the opportunity to work in a dynamic and entrepreneurial environment, with innovative thinking and cooperation with a no-nonsense culture as the core. You will be guided by professional and resolute colleagues, which will give you the knowledge and experience to further boost your career.

This role offers an excellent opportunity to broaden your responsibilities and become a key player within our Component Maintenance organization. You will work closely with experienced colleagues across multiple disciplines and contribute directly to improving our operational performance.

In addition, you will maintain all existing employment conditions under the Metalektro CLA (CAO), while benefiting from the stability, expertise and career opportunities that Fokker Services Group offers.