Sales Support/Client Support in Haarlem

Client Services Assistant

Location: Netherlands

Industry: Gaming Testing & Certification / Sales Support

Employment Type: Full-time

About the Company

For more than 35 years, our client has provided integrity to the gaming industry, establishing an incomparable team of professionals. As the global leader in the testing and certification of gaming devices and systems, our client is proud of its stability and its history of world-class customer service delivery to more than 480 jurisdictions worldwide.

Why You'll Love Working Here

• A company culture focused on employee development and career enhancement
• Collaboration with colleagues around the world
• Diverse workplace with 48 different nationalities

About the Role

As a Client Services Assistant, you will support the Sales team by:

• Supporting proposal drafting for the EMEA Sales Team and interfacing with Operations to provide clear, complete, and accurate proposals to clients, following PTS (Proposal Tracking System) procedures
• Supporting updates to the CRM system, maintaining customer information, opportunities, contacts, and all sales and client-related data
• Creating weekly/monthly reports and working with all levels of internal clients within the organisation
• Receiving and answering enquiries, and dealing with internal and occasionally external clients via email
• Carrying out essential admin tasks to support Legal, Finance, QA, and other departments
• Following up on specific processes such as NDAs, new access requests, JIRA access requests, sanity checks, and submissions for specific projects
• Handling ad-hoc administrative tasks

What You Bring

• A passion for customer success/support
• Preferably MBO+/HBO thinking level
• Experience with CRM and/or Dynamics is a plus
• Experience with creating sales reports is a plus
• Pro-active attitude and a structured way of working
• Stress resistance
• Ability to identify processes or issues and address them
• Strong team player with excellent communication skills
• Good knowledge of English, verbal and written
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel

Rewards & Benefits

• 25 holidays per year, excluding bank holidays
• Pension plan
• Commute travel allowance: 100% of public transportation, €0.23/km by car, €0.10/km by bike
• Annual discretionary bonus
• €25 monthly health insurance contribution
• €15 monthly wellbeing contribution
• Quarterly company events and team lunches
• Discretionary annual salary reviews
• Fresh fruit at the office
• Weekly Friday social hour

Ready to Apply?

Submit your CV via the button below to join this dynamic team in the Netherlands!

Contact Jan Andries Stam at (also available via WhatsApp) for more information or submit your CV via Human Capital’s website or click I am interested below!