Octagon Professionals International

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We are looking for a Travel Service Manager who will join the Octagon Professionals projects team at the European Space Agency in Noordwijk (ESTEC). If you are passionate about the Space industry and would like to join an international environment, read more and apply today!

Please, be aware that the successful candidate will be employed by Octagon Professionals.

Responsibilities:

Lead and exercise an active monitoring and control over the service team to ensure that the service conforms to the services requirements.
Authority over the service team and to whom the team directly reports.
Has the authority to execute all the tasks under the service and have direct access to their management hierarchy to resolve conflicts at the appropriate level.
The Service Manager shall be the Agencys sole point of contact for the performance of the service.
Responsible for the service continuity within the scope of the service ensuring that adequate resources are allocated to the service to ensure the
Manage, actively monitor, and control the service team to ensure services conform to the requirements.
Ensure service personnel are trained and are fully operational to support the service.
Ensure good communication with all stakeholders and within the service team.
Undertake regular interfacing with the ESA Technical Responsible and/or designated supervisor on the tasks, quality of works performed, KPIs, any issues, risks and porposed resolutions.
Produce and maintain a repository accessible by the ESA TR with all the procedures necessary to provide the service.
Define, produce and maintain FAQ repository and deliverables accessible by the ESA Technical Responsible.
Propose updates and improvements to the IT tools. Such proposals must be submitted with a description to the ESA Technical Responsible for this contract. ESA representatives will then approve the changes if applicable.