Service Support Planner Maastricht • Talentmark

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Service Support Planner – Maastricht
Are you an organizational talent with a passion for planning and customer service? Do you thrive in an international work environment where no two days are the same? If so, this role as a Service Support Planner is perfect for you! Read on to find out how you can take your career to the next level.

About the Organization
You will join a leading European service organization operating in the EMEA region (Europe, Middle East, and East Africa). The company is known for its innovation and excellent service in the medical sector. You will work from a modern office location in Maastricht, collaborating daily with diverse international teams.

Responsibilities
As a Service Support Planner, you will be responsible for scheduling maintenance activities for local service representatives. Acting as the link between customers and service teams, you will ensure appointments are efficiently planned and documented. Using the latest communication tools and technologies, your key tasks will include:

• Scheduling appointments between customers and service representatives based on agreed terms;
• Maintaining and managing data in a shared planning system;
• Resolving scheduling conflicts and adjusting plans when necessary.
• Collecting input from local service teams, including contact and equipment details.
• Preparing reports and KPIs to enhance planning efficiency.
• Supporting colleagues with operational planning tasks.

Your Profile
We are looking for a communicative and flexible planner with:

• A bachelor’s degree in a relevant field;
• At least 3 years of experience in logistics, customer service, or a similar role;
• Excellent proficiency in English and German; additional languages are a plus;
• Strong computer skills and experience with data management and reporting;
• Outstanding organizational skills and attention to detail.
• Experience in customer contact and a customer-focused mindset.
• The ability to solve problems quickly and set priorities effectively.

Benefits
You can expect an attractive package of benefits, including:

• A gross monthly salary €3700,-;
• 8% Holiday Allowance and a 13th month;
• A full-time position in a dynamic, international work environment;
• Excellent training and career development opportunities;
• A collaborative and diverse team that values teamwork.

Interested
Are you excited about this opportunity? Apply now. We look forward to hearing from you!