Technical Support Specialist Groenlo • Nedap

"More time for care. At Nedap Healthcare, we develop technology that makes the lives of healthcare professionals easier, better, and more enjoyable. Together, we ensure that our customers can focus on what they do best: providing high-quality care to those who need it most."

As a Technical Support Specialist at Nedap Healthcare, you are the crucial link between our customers and our development teams. You assist application administrators with complex issues related to the care-related applications in the Ons Suite, ensuring they receive the support they deserve. By closely collaborating with developers, business partners, and the commercial team, you play a key role in improving our processes and services.

• Analyzing and resolving technical issues: You assist application administrators via tickets and phone and contribute to process improvements;
• Translating technical problems: You make complex technical issues understandable for our customers;
• Monitoring and implementing solutions: You determine the urgency of problems and ensure they are resolved;
• Contributing to product development: You identify areas for improvement and provide input on new functionalities within the Ons Suite;
• Strengthening the support team: You identify opportunities to improve our support processes and contribute to the further development of the department.

We are looking for a colleague who is eager to contribute to healthcare in the Netherlands. Someone who is confident, gets excited about solving complex issues, and is not afraid of a challenge. You take initiative and are constantly looking for ways to improve our processes.

We need someone who goes the extra mile. You don’t just want to answer questions—you want to solve problems. You can do this independently, but also enjoy collaborating with your support colleagues.

• You have at least a completed bachelor’s degree;
• You have strong communication skills in both Dutch and English;
• You have an affinity for technical issues.

Curious about our Technical Support Specialist vacancy? Take on the challenge! Send your CV and/or motivation via the application button to Ruben Geurts. If you have any questions or want to know more, feel free to contact us at via de button "Solliciteer nu" op deze pagina..

• If you receive an offer for this role and accept it, we will require a Certificate of Conduct (VOG);
• A job shadowing day is part of the application process;
• We respect your privacy.