Customer Success Specialist (French-speaking) Enschede • Booking Experts

Vacature in het kort

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Are you able to translate user needs and ideas into concrete actions within the organization, and do you speak fluent French? Apply now for this exciting opportunity!

As a Customer Success Specialist, you'll be the first point of contact for our French-speaking users, working with our Customer Success team. You’ll learn everything about our innovative online reservation system and act as a bridge between our users and internal teams.

What will be your focus?

• Proactively and reactively informing users about new features, updates, and opportunities.

• Designing and improving our education program to keep users informed and train them on software usage.

• Organizing training, webinars, and knowledge-sharing sessions.

• Translating user feedback and needs to the development teams to ensure our software meets customer expectations.

Working at Booking Experts means working in an environment where you have the freedom to choose your own projects and where your input is truly valued. We encourage personal growth and offer many opportunities to develop yourself further within a close and motivated team. We are a flat and informal organization, which makes us very flexible and responsive. This also ensures a pleasant working atmosphere and culture.

Our solutions enable recreation companies to automate and optimize their booking processes, allowing them to realize more direct bookings and increase guest satisfaction. In this way we help vacation parks across the board with automation and digitalization. We develop various functionalities such as:

• BEX PMS: For managing all back office operations.

• Search and Book: For stimulating direct bookings through the website.

• BEX CMS: For building user-friendly websites that are seamlessly integrated with our PMS.

• Business Intelligence: Advanced dashboards for making data-driven decisions.

You’ll often face complex issues, so it’s essential to switch between strategic thinking and operational execution, analyzing problems quickly and efficiently.

Your skills:

• Native-level French (both spoken and written).
• Affinity with software and automation.
• Bachelor degree (preferably in tourism, but not necessary).
• Initiative and team spirit.
• Energy, ambition, and a good sense of humor.

A challenging role in an innovative company transforming the recreation and hospitality sectors with technology. You’ll manage your own projects and be part of an organization that prioritizes technology and customer focus. We offer:

Flexible working hours: Full-time role (40 hours/week) with flexibility and the option for hybrid work.

Attractive benefits: Annual salary increase, 10% employee benefit after one year, 5 weeks of vacation, and extra days off during holidays.

Work environment: Modern setup with sit-stand desks, MacBook with a large screen, daily fresh fruit, snacks, and a communal lunch.

Personal development: Encouraging growth with plenty of opportunities in a close-knit team.

We promote a healthy work environment with fresh fruit, daily walks, sit-stand desks, and responsible lunch options. Coffee, tea, and soft drinks are always available. We also support the initiative of a "smoke-free generation" and appreciate that employees refrain from smoking during work hours.

Join our team and work toward happy owners, happy employees, and happy guests!