Customer Service Specialist Amsterdam • Page Personnel

Vacature in het kort

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Act as the main point of contact for customers and logistics partners, handling daily communications, resolving inquiries, and ensuring smooth order processing and fulfillment

Description

• Serve as the primary liaison for customers, addressing inquiries and providing support via phone, email, and chat.
• Manage all aspects of customer order processing including intake, validation, order entry, invoicing, and back-order handling.
• Act as the main contact for daily communication with external logistics partners concerning order fulfillment.
• Coordinate outbound deliveries and customer service operations on a daily basis.
• Perform administrative tasks related to inventory valuation, order documentation, returns, and customer agreements.
• Manage and follow up on product recalls, returns, and complaints-covering financial, technical, and logistical issues.
• Set up, verify, and maintain master data for products and customers in internal systems.
• Oversee the implementation and upkeep of online ordering systems and integrations with third-party platforms.
• Participate in system testing and act as a key user for related applications and digital interfaces.
• Coordinate product dispatches to customers in compliance with industry standards and regulatory guidelines.
• Monitor inventory levels, perform stock reconciliations, and oversee the handling of product version changes.
• Contribute to optimizing supply chain costs by minimizing stock losses and improving overall cost efficiency.

Profile

• Fluent in English (spoken and written); additional languages are a plus.
• Previous experience in customer service, sales support, or order management
• Solid experience using SAP or similar ERP platforms.
• Strong knowledge of Microsoft Office Suite, especially Excel for analyzing and processing large datasets.
• Comfortable working with various reporting tools and digital systems.
• Ability to multitask and prioritize tasks in a fast-paced setting. You effectively prioritize tasks and manage your workload independently.
• You excel in understanding customer needs and delivering outstanding service with clear, empathetic
• Problem-solving mindset with attention to detail and accuracy.
• Strong communication and interpersonal skills.

Job Offer

• Excellent salary up EUR 50,000 based on experience and bonus.
• Pension scheme
• Hybrid working possible

Salaris

Waar je gaat werken

Our client is a world-leading industrial manufacturer dedicated to sustainability and innovation