Store manager Fulltime Den Haag Den Haag • CoCo Bubble Tea Den Haag

Vacature in het kort

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Gevraagd

• Supervise, motivate, and guide the team to deliver excellent customer service and maintain high-quality standards.
• Handle recruitment, training, and development of new staff members to ensure everyone is equipped to perform their roles effectively.
• Conduct regular performance reviews and organize team meetings to improve collaboration and operational efficiency.

• Oversee daily store operations, including managing schedules, delegating tasks, and ensuring all shifts are covered.
• Monitor and manage inventory, ensuring all products and ingredients are well-stocked and orders are placed on time.
• Maintain a clean, organized, and safe work environment by upholding hygiene and cleanliness standards across all areas of the store.

• Ensure all customer inquiries, complaints, and concerns are addressed professionally and promptly.
• Promote a customer-first culture in the store, ensuring all team members provide friendly and efficient service.
• Handle escalated customer issues when necessary to guarantee satisfaction and loyalty.

• Monitor store performance, analyze payroll data, and report on key metrics to identify areas for improvement.
• Maintain cash flow accuracy by overseeing transactions, balancing tills, and ensuring proper cash handling procedures.
• Implement marketing promotions and local campaigns to attract more customers and increase sales.

• Ensure all drinks and products meet CoCo’s strict quality standards by consistently enforcing recipe guidelines and preparation procedures.
• Stay updated on CoCo’s menu offerings and seasonal promotions to train staff effectively and maximize sales opportunities.

• Not mandaytory but a Pré, proven experience in a supervisory or management role, preferably in the food & beverage or retail industry.
• Strong interpersonal and communication skills to lead and inspire a team while maintaining a positive work environment.
• Excellent organizational and multitasking abilities to manage a fast-paced store environment.
• Analytical skills to track performance metrics and improve business operations.
• Willingness to learn and adapt to CoCo’s brand values and operational standards.
• Attention to detail, with a commitment to maintaining a clean and professional store.

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