Are you a communications expert with a commercial mindset, passionate about customer relations and partner management? In this dynamic role, you'll be the key link in partner cooperation, supporting crucial marketing activities. You'll optimize partner experiences, organize events, and qualify leads. Collaborate with teams to create new tools and develop communication materials. Embrace AI tools to enhance partner processes, ensuring smooth operations and clear communication. Read on for more information about this exciting opportunity.

Over het bedrijf

Nedap

Directe werkgever

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What are you going to do?
Are you a communications expert with a commercial mindset, passion for customer relations and experience in partner management? Do you want to contribute to the processes for improving our partners' experience? Then we are looking for you!
In this versatile role, you are the lynchpin in the cooperation with our partners and support important marketing activities. You will be the first point of contact for partners, help them overcome challenges and ensure that all communication and processes run smoothly. You work closely with different teams such as sales, marketing, product management and operations. You optimize the partner experience by streamlining processes, communicating product changes and organizing partner events. In addition, you qualify leads and work together on various content and digital nurturing campaigns in order to bind partners to Nedap for the long term.

Your responsibilities

You translate customer needs into process improvements and commercial documentation in multiple languages;
You improve the partner experience by ensuring smooth cooperation and clear communication;
You are responsible for qualifying leads;
Based on the sales process, you create new tooling - in collaboration with other disciplines - that will support partners in achieving their successes;
You organize partner events and trade shows together with marketing and sales;
You develop internal and external communication tools, such as flyers, brochures, data sheets and partner-focused materials;
You research and implement AI tools to make information easily available to partners.

Required experience and skills
You have a completed HBO education and at least 3 years of relevant work experience in the field of Customer Success and are available for 32 to 38 hours.

Communicative skills: You are able to communicate complex information clearly and concisely, both internally and externally. Excellent command of the Dutch and English languages. Command of other languages is a plus;

Result-oriented: You are able to optimize the customer journey and proactively resolve any bottlenecks;

Commercial acumen: You have a commercial mindset, a good understanding of sales processes and the ability to identify and develop commercial opportunities together with marketing and sales;

Project management skills: You have experience in working on a project basis and keeping an overview of various initiatives such as organizing partner events;

Collaboration: You are able to share knowledge with various disciplines with the goal of continuously improving and optimizing processes and results;

Analytical: You are able to conduct customer satisfaction surveys and propose concrete improvement actions based on this data;

Tech-minded: You are comfortable with researching and implementing AI tools and other technologies to improve partner processes and implement new solutions.

Application procedure

Curious about our Customer Success Specialist vacancy? Accept the challenge! Send your CV and/or motivation via the application button attn Paulette Kamperman. If you have any questions, please contact me at via de button "Solliciteer nu" op deze pagina..

If you receive an offer for this role and you accept our offer, we also require a Certificate of Good Conduct;
At Nedap, we rely on the diversity of people and organizations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative. This is the foundation on which our entire organization is built;
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