Join a dynamic team at a leading global provider of soft commodities, where you'll play a key role in managing quality documentation and certifications. You'll handle customer documentation requests, maintain quality declarations, and serve as a contact for international Quality Managers. Collaborate with internal departments to enhance quality processes and keep certification databases updated. Enjoy working in an innovative environment that values sustainability and social responsibility. Read on to discover why this challenge awaits you.

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ECOM Agroindustrial Corp. Ltd. ( ) is a leading global provider of soft commodities such as coffee, cocoa, and cotton. Founded in 1849, this family-owned company operates in over 40 countries with more than 6,000 employees. With 175 years of experience, ECOM is dedicated to sustainable and socially responsible business practices. The company sources its products directly from local farmers and supplies high-quality cocoa products (liquor, butter, and powder) to the industrial market, including the chocolate, dairy, and cosmetics sectors. As an industry leader and innovator, ECOM strives to be a highly respected player in the global agro-commodities market. The QA Customer Officer is based at ECOM's headquarters in Amsterdam, together with the Group Quality department . This team consists of five members, each specializing in different areas, such as food safety, customer complaints and quality processing. Due to the growth of the workload, we are looking for a new team member to join this dynamic team.

Functie

Responsible for managing, updating, and ensuring compliance with quality documentation and certifications, with a focus on administrative processes
Handling and processing customer documentation requests, ensuring timely and accurate delivery, and managing and keeping customer portals up to date
Updating and maintaining quality declarations and related documents, ensuring consistency and compliance with company standards
Serving as a point of contact for Quality Managers at international production sites, offering support and guidance on quality-related inquiries
Maintaining the certification database (FSSC, Kosher, Halal, etc.)
Collaborating with internal departments to continuously improve quality processes and ensure compliance.
Reports to the Group Quality Assurance Manager.

Profiel

Completed a bachelor's degree, preferably in a relevant field, with a strong preference for a background in food technology.
Likes to work in an entrepreneurial and innovative company
Has service-oriented and solution-driven mindset
Familiarity with Quality Management Systems (QMS) and an ability to navigate and manage system-related tasks effectively.
Fluent in English, with proficiency in Dutch considered a plus; able to effectively communicate in both languages
Proactive and meticulous in document management and database administration, open-minded, with excellent time management skills and the ability to prioritize effectively while working both independently and in a team.

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