Customer Support Specialist Groenlo • Nedap

Do you get excited about helping users directly while improving their overall experience? In this role, you support GPs and their teams with MediKIT, our web-based general practitioner information system. You answer questions, solve issues, and play a key role in making our technology more accessible for healthcare professionals.

But you won’t stop at support alone—you’ll spot patterns, contribute to structural improvements in processes and tooling, and help reduce dependency on support while increasing user autonomy.

• Handling customer inquiries: You assist users by phone and email;

• Problem analysis and resolution: You identify patterns in recurring questions and help address root causes;

• Improving tools and documentation: You help create and optimize content and tools to promote self-service;

• Collaboration with development: You work with product teams to remove usability barriers;

• Support optimization: You contribute ideas to make our support smarter and more scalable.

As a Customer Support Specialist, you are the face of MediKIT to our users. You genuinely enjoy solving problems and helping people, and you go the extra mile to ensure they feel supported and empowered. You’re communicative, structured, and eager to improve how things are done.

You also recognize yourself in the following:

• Customer focus: You are patient, clear, and empathetic in communication;

• Solution-minded: You think beyond the ticket and want to improve the system;

• Digitally skilled: You enjoy working with digital tools and quickly find your way around new systems;

• Proactive attitude: You identify recurring issues and take initiative to fix them;

• Language proficiency: You speak fluent Dutch, and English is no problem for you.

Interested in our customer support specialist position? Take on the challenge! Send your CV and/or motivation via the application button to Ruben Geurts. And if you want to know more or have questions, feel free to contact us at via de button "Solliciteer nu" op deze pagina..

• If you receive an offer for this role and you accept our offer, we will also need a Certificate of Conduct;
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