Service Coordinator

As Service Coordinator, you will serve as the cornerstone of our dynamic service team. Leading a group of 10 field service professionals, your role is to coordinate and empower the team while ensuring exceptional service delivery across our specialised medical device portfolios. You will operate at the intersection of technical service and operations/administration, requiring you to balance problem-solving for customers with the ability to structure and support your team effectively. You’ll act as the go-to leader during high-pressure situations, offering guidance, structure, and coaching as needed.

Key Responsibilities

• Team Leadership: Guide, coach, and support a team of 10 service engineers and coordinators; provide structure, performance feedback, and daily direction.
• Operational Oversight: Manage the day-to-day service operations, including scheduling, resource planning, administrative tasks, and compliance with internal SLAs and external contracts.
• Customer Interaction: Explain service interventions and maintenance issues to clients in a clear and understandable way, including cost breakdowns
• Service Delivery: Ensure timely, high-quality technical service in line with contractual obligations, compliance standards, and client expectations.
• Problem Solving: Be the escalation point for complex service issues; assist the team in technical diagnostics and prioritisation of tasks.
• Cross-functional Coordination: Liaise with suppliers, logistics, and sales teams to align service activities with broader business objectives.
• Process Improvement: Identify bottlenecks, improve workflows, and contribute to strategic planning within the service department.

Ideal Candidate ProfileExperience:

• Minimum 5 years in service-related roles (field service, technical support, or operations).
• At least 3 years in a leadership/coordination role within a service or technical team.
• Prior experience in medical devices or highly regulated industries is strongly preferred.

Skills & Competencies:

• Solid understanding of SLAs and service-level delivery models.Strong ability to prioritise tasks across multiple customers and internal stakeholders.
• Technical affinity - able to understand and explain basic engineering or technical service matters.
• Strong administrative and operational management skills.

• Natural leadership qualities with proven experience in coaching and developing junior team members.
• Excellent interpersonal and communication skills, both with customers and internal teams.
• Resilient, solution-oriented, and calm under pressure.

Mindset:

• You’re a people-first leader who thrives on guiding a team through challenging periods.
• You balance a hands-on mentality with a strategic vision for long-term team growth and service excellence.
• You’re open to learning—whether it’s diving deeper into the technical side or mastering operations, you’re ready to grow with the role.

What We Offer

• A pivotal leadership role within an ambitious, supportive, and growing healthcare company.
• Opportunity to work with cutting-edge technology in Endoscopy, Imaging, and Neurocare.
• Autonomy to shape the team and influence the future of the service department.
• Competitive salary, performance-based incentives, and comprehensive benefits.