Guest Experience Trainee Amsterdam • Marriott Careers

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a W Insider.

Main Responsibilities

Connecting with Guests

The Guest Experience Trainee connects, differentiates and elevates the guest experience with extraordinary experiences.

The Guest Experience Trainee creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act, the W Insider uses networks, relationships and access to connect the newest, latest and coolest to the W brand and the W guest. So the W Insider is not located at a desk but circulating high traffic areas.

The position’s primary function is to interact with and provide insider connections to as many guests as possible in the areas of local hot-spots including new and hip boutiques, restaurants, galleries, design points of interest, B&F and property Happenings (interact with attendees, assist hotel guests with entry and participation, etc.).

In order to execute the above tasks, the Guest Experience Trainee must also have the connections and ability to network in the local community and hotel and build relationships with the types of people and locations who can provide exclusive access for the Guest Experience Trainee. The Guest Experience Trainee will need to spend a certain amount of time outside the hotel in order to effectively build networks and connections.

Additionally, the Guest Experience Trainee proactively monitors W Lounge activity, spending most of their shift interacting with guests. They use “aggressive” vs. passive hospitality skills to proactively approach guests and engage them in conversation, inquiring about their experience and discovering special preferences and needs so that appropriately matched recommendations may be offered and surprises planned.

Personalization

The Guest Experience Trainee should coordinate pre-stay outreach, in-house communication, and post-stay personal contact with guests. The Guest Experience Trainee should also assist and work closely with high-end guests such as celebrities, dignitaries, and top Sales team clients, to ensure close personal attention and a seamless experience.

Acts as a key advocate for the guest at all times. Communicates any guest opportunities they are made aware of through guest interactions in a timely manner to relevant operating departments so that appropriate action to resolve may take place. Personally follows up with guests after resolution to ensure satisfaction.

Requirements:

• Minimum length of internship 20 weeks
• You must be a student of a hospitality related educational program
• Fluency in English
• European Passport

Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.

Rewarding:

Your monthly allowance will be 750 euros and furthermore you will be experiencing a lot of benefits working for the W in Amsterdam. Among others special rates in Marriott Hotels all over the world and special Food and Beverage rates. Furthermore, the hotel requires fun trainings from our Training Executive and W Amsterdam organizes a lot of happenings for their Talents!

You will love it!

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ beginyour purpose,belongto an amazing global​team, andbecomethe best version of you.