Join a leading global manufacturer known for its innovation and sustainability as a Customer Service Representative. You'll handle customer orders and inquiries, provide professional support, and ensure satisfaction. Engage with customers and sales staff, maintain accurate data, and suggest process improvements. Enjoy a dynamic work environment that values adaptability and cultural awareness, with the opportunity for contract extension. Read on to learn why this position could be your next career move.

Over het bedrijf

Panda International

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We are partnering with a leading global manufacturer specializing in high-performance polymer materials, renowned for its commitment to innovation and sustainability. We are seeking a dedicated and customer-focused individual to join their Customer Service department at their Waalwijk location.

The Customer Service Representative will be responsible for handling customer orders and inquiries, providing professional support, and ensuring customer satisfaction.

Key Responsibilities:

Process customer orders and inquiries received via email, telephone, or direct contact.
Provide information on product availability and scheduling within established guidelines.
Issue invoices and credit/debit notes to facilitate accurate and timely customer payments.
Maintain and update customer master data to ensure accuracy.
Record and address customer complaints, researching and providing resolutions as needed.
Act as a liaison between customers and sales staff to ensure responsiveness and satisfaction.
Offer feedback on customer service processes and suggest improvements to enhance customer experience.

Qualifications:

Secondary education (HBO) or equivalent.
Commercial training with experience in customer service and order management.
Proficiency in SAP is advantageous.
Fluency in English is mandatory; proficiency in Dutch and/or German is a plus.

Required Skills:

Excellent verbal and written communication skills.
Strong problem-solving abilities.
Adaptability and flexibility in a dynamic environment.
Cultural sensitivity and awareness.
High level of accuracy and proactiveness.
Customer-oriented mindset with a focus on satisfaction.

Practicalities:
Location: Waalwijk, Netherlands
Employment Type: Full-time (40 hours preferred; 32 hours possible)
Contract Duration: 1 year with high extension possibility
Language: English is a must, Dutch and/or German are a plus!

Does this sound interesting and/or want to find out more? Send your CV to Foteini at via de button "Solliciteer nu" op deze pagina. or call +31202044502 for more info

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