Customer Support Specialist Amsterdam • Adecco

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Do you enjoy working with people and making a real impact in their everyday lives? Are you proactive, empathetic, and looking for a role where you can grow while helping others? If so, this might be the perfect opportunity for you!

As a Customer Support Specialist you'll support professional drivers in Amsterdam as they consider switching to electric vehicles. Based at a local support hub, you’ll build personal relationships, provide clear and practical advice, and guide drivers through every step of the transition. This role is ideal for someone with experience in customer service, retail, or account management who thrives in face-to-face roles and enjoys helping people make confident decisions.

What You’ll Be Doing

• Meeting one-on-one with drivers to walk them through the EV transition process;
• Explaining EV basics, charging options, vehicle types, and available incentives or offers;
• Hosting small group sessions and webinars to present the benefits of switching to electric;
• Answering follow-up questions via phone, chat, or in-person to support drivers in making informed decisions;
• Coordinating on-site test drives of electric vehicles;
• Collaborating with vehicle and charging partners to connect drivers to the right solutions;
• Working closely with other team members to ensure a smooth and supportive experience for all drivers. Customer

• An attractive salary between €3,000 and €3,200 gross per month based on a 40-hour contract;
• Full training provided – no prior EV knowledge required;
• 25 vacation days;
• 8.33% vacation allowance;
• Pension plan from day one of employment;
• Access to the Adecco Academy for professional development;
• A comprehensive lunch and a Thursday afternoon social drink.

You will be working for an internationally renowned organization focused on the mobility industry. It is a globally recognized company with operations in many different countries. On one hand, they provide services for transporting people from point A to point B, and on the other hand, they transport food from restaurants to customers.

• Fluency in Dutch and English;
• Experience in customer support, sales, retail, or a similar people-facing role ( 1-2 years preferred);
• Strong communication and interpersonal skills – you’re approachable, clear, and confident;
• Highly self-motivated and able to manage your time and relationships independently;
• A people-first mindset – you love helping others and solving problems with empathy;
• Interest in new technologies or sustainability is welcome, but not required.

Are you ready to be part of this exciting journey? Apply today!