Customer Service Executive (Seafreight) Barendrecht • Logistics United

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Logistics United

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Inhoudelijke kennis van de logistiek

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If you are looking to develop yourself in logistics, this is your chance. You will be working within a great team in a very healthy organization. The managers are truly people-oriented and have the best interests of all colleagues at heart. In this role, you can expect:

 

• Personal growth through various training and development opportunities.
• A multicultural team that feels like a second family.
• Balance between work and private life thanks to fixed office hours.
• Attractive employment conditions such as a good pension plan, stock options, and a bonus scheme.

You start the day with your team in a nice and modern office! As a Seafreight Customer Service Representative, you will be the primary point of contact for your valued clients, ensuring their seafreight shipments are handled efficiently and professionally. You will play a crucial role in building strong customer relationships. You are also responsible for:

• Preparing quotes and rates.
• Processing and managing seafreight bookings and documentation.
• Guiding and handling export shipments.
• Daily communication with customers, transporters, and international partners.
• Providing timely and accurate updates to customers on the status of their shipments.
• Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Coordinating with internal departments (operations, sales, etc.) and external partners (carriers, agents, customs) to ensure smooth shipment processing.
• Preventing demurrage and detention.
• Administrative handling of files.

Gevraagd

To qualify for the position of Customer Service Seafreight, we hope you bring the following knowledge and skills:

• 1 to 3 years of experience in customer service, preferably in logistics or seafreight.
• MBO work and thinking level, preferably in the field of logistics or transport.
• Excellent communication skills in English. The primary language in the office is English. Dutch is a plus.
• A proactive and customer-oriented attitude.
• Attention to detail and strong organizational skills.
• Knowledge of Incoterms is a plus.
• You already live in the Netherlands (Rotterdam and surrounding). 

Does this sound interesting to you? Then read on to find out what they can offer you >>

Aanbod

In addition to the fact that you will develop yourself within this organization, they are also pleased to offer you the following extras:
 

• Salary between €2700-€3500 gross per month.
• A 38.75hrs working week (Fulltime). 
• Travel expense reimbursement and an attractive bonus scheme.
• A good pension plan and the opportunity to purchase shares at a discount.
• Working in a dynamic and multicultural team.
• An employer who values your personal growth and work-life balance highly.
• 25 vacation days.
• 8% holiday pay.  

Waar je gaat werken

A leading logistics service provider with American roots and a global network & strong focus on customer orientation. The company offers tailored solutions within the logistics sector and utilizes modern technology to ensure optimal service delivery. Work is conducted during office hours, and the atmosphere within the teams is extremely positive. Employees are expected to follow the company's dress code.

Interested? Great! What's next:

Logistics United specializes in the recruitment and selection of logistics professionals. Our goal is to provide as many logistics professionals as possible with the right challenge. With over 65 years of experience in the transport & logistics sector, we quickly and easily make the right match between you and your new employer. We will guide you step by step through the above process, and we will have regular contact during this period. For more questions, please feel free to call us on or send an email to via de button "Solliciteer nu" op deze pagina.!