Customer Satisfaction internship (NL/DE/FR/ESP) Leiden • P1 Travel

Vacature in het kort

Volledige vacaturetekst

This is P1
P1 Travel is the largest ticketing company of Europe and collaborates with the biggest clubs, stadiums, and tournaments worldwide. Think of clubs like AC Milan, Napoli, Manchester City, Tottenham Hotspur, FC Barcelona and West Ham United, as well as the Olympics and almost all F1 circuits. We bring corporate and individual customers via our platforms to the event of their dreams, and you can be a part of it as an intern! If you have a passion for sports, then this internship will be your greatest hobby!

What will you do?

Our domain is currently available in five languages (English, Dutch, German, French and Spanish). With the international team - under the guidance of Bregje - we make daily efforts to help our customers in the best possible way.

Regarding our activities you can think of the following: 

• Customer service: we provide comprehensive support to our customers in all five languages, whether it's inquiries about products, orders, or general information. We can be reached through various channels, including phone, email, live chat and our WhatsApp service.
• Sales: you will fully participate in the sales process, from inquiry to after sales. You will be working with our omnichannel service system (ROBINHQ), where our communication channels come together.
• Customer satisfaction: we strive for the best customer satisfaction in every way possible. This means your focus will also be on monitoring our review scores and you will be involved in projects to introduce artificial intelligence into our services.
• Logistics: we work closely with the logistic department to ensure that orders are processed and delivered quickly and efficiently.
• Market analysis & development:we monitor market trends and competition in each country where we operate to continually improve and adapt our strategies to meet the needs of our customers.

In addition to participating in the above activities, we would like to discuss a meaningful assignment with you that helps both P1 and you in your development.

Gevraagd

Your profile

• You are currently pursuing a degree in Communication, Commercial Economics, (Sports) Marketing, or Tourism, and you're looking for an internship from September 2025 to February 2026.
• You have a strong customer focus and are eager to learn how to build and maintain positive client relationships.
• As the first point of contact for potential customers, you need to be communicatively skilled, both orally and in writing. Proficiency in a the English language is a must. It would be a great addition if you speak an additional language such as German, Spanish or French.
• You stay calm under pressure, approach challenges with a positive attitude, and see each day as an opportunity to learn and grow.

What's in it for you?

You'll be joining an inspiring and modern workplace, right in the heart of beautiful Leiden. We make sure you're well taken care of, with thoughtful extras that make your time with us even more enjoyable:

📍 A comfortable and well-equipped workspace in central Leiden
🥪 Daily provided lunches
🏃‍♂️ Weekly sports class every Monday at 4:00 PM
🎊 Regular team outings
💰 An internship allowance

Our former interns look back on their time here with great appreciation — and that says a lot.

''It’s all about unforgettable experiences!'' 

Are you excited? Great to hear. Get in touch quickly via by sending your application via the button below. We are looking forward to hear from you.

Questions? Mail to Bregje!