Customer Service Representative Rotterdam-Albrandswaard • Carriere

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As a Customer Service Representative, you act as the first point of contact for our customers. You handle questions, complaints and requests, and offer appropriate solutions. In addition, you take care of administrative tasks such as maintaining customer data, preparing quotations and processing transport information. You liaise with other departments to ensure shipments and orders run smoothly. 

• Answer customers by phone and e-mail regarding shipments, questions and complaints
• Administratively process customer data, quotations and transport information
• Prepare reports and maintain customer files
• Collaborate with internal departments for a smooth processing of orders
• Ensure compliance with internal processes and quality standards

You will work a day shift (from 07:00 to 17:00) from Monday to Friday, at our location at Columbusstraat in Rotterdam

We are a global organization specializing in logistics and supply chain solutions. Our core business focuses on providing customized transportation, warehousing and logistics services with the aim of moving goods through the supply chain more efficiently, sustainably and reliably.

Thanks to our deep expertise, scale and dedication, we are able to optimize every aspect of our customers' supply chains. We act as a strategic partner, working closely together to provide solutions within four specific areas: freight forwarding, contract logistics, distribution & express delivery, and road transportation.

With a team of nearly 53,000 colleagues spread across 166 countries, we offer a working environment that is internationally oriented and constantly evolving. In 2023, we achieved a turnover of €11.6 billion, testifying to our strong position in the market and our commitment to growth.

Our headquarters are located in Levallois, France, and we continuously strive to combine innovation and customer focus with a committed work environment. If you would like to contribute to improving global supply chains, we welcome you to join our team.

• MBO working and thinking level
• Experience with customer contact and administrative work
• Knowledge of logistics and transport 
• Experience with Microsoft 365 and WMS systems
• Mastery of the Dutch and English languages both verbally and in writing
• You are customer-oriented, communicative and accurate
• Able to apply for a valid VOG (mandatory for employment)

• Gross monthly salary between €2,782 and €3,692, depending on experience 
• Travel reimbursement (from 10 km one way)
• Growth opportunities within an internationally operating organization
• Extensive familiarisation and training opportunities
• Working in a close and professional team at a top employer in logistics

Will you make work of this vacancy? You can apply within 2 minutes.

Any questions first? Our team answers via 06-21681973 / 06-20086351 or e-mail: via de button "Solliciteer nu" op deze pagina. / via de button "Solliciteer nu" op deze pagina.. Good work!

Waar je gaat werken

We are a global organization specializing in logistics and supply chain solutions. Our core business focuses on providing customized transportation, warehousing and logistics services with the aim of moving goods through the supply chain more efficiently, sustainably and reliably.

Thanks to our deep expertise, scale and dedication, we are able to optimize every aspect of our customers' supply chains. We act as a strategic partner, working closely together to provide solutions within four specific areas: freight forwarding, contract logistics, distribution & express delivery, and road transportation.

With a team of nearly 53,000 colleagues spread across 166 countries, we offer a working environment that is internationally oriented and constantly evolving. In 2023, we achieved a turnover of €11.6 billion, testifying to our strong position in the market and our commitment to growth.

Our headquarters are located in Levallois, France, and we continuously strive to combine innovation and customer focus with a committed work environment. If you would like to contribute to improving global supply chains, we welcome you to join our team.