Lead Reporting Analyst - Customer Operations Den Haag • Odido

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At Odido, we’re on a mission to become the most customer-driven telecom provider in the Netherlands — the true Customer Champion. To get there, we need crystal-clear insights into everything that happens across our operations. That’s where you come in.

As our Lead Reporting Analyst within the Customer Operations (COO) domain, you’ll be the key link between data, people, and action. You’ll shape and own the reporting landscape across the entire COO organization, using Power BI as your primary tool. But this isn’t just about dashboards — it’s about turning data into impact. What do the numbers tell us? And how can we use that to improve the experience for our customers and our people?

You’ll collaborate closely with business leads, data engineers, and fellow BI experts, while also guiding a small reporting team in Moldova. You make sure our dashboards are reliable, actionable, and built to last — and where possible, you’ll help enable a shift to self-service.

This role is made for someone who understands data but also understands people — someone who can ask the right questions, translate complexity into clarity, and help Odido improve every day. Because great reporting doesn’t just reflect performance — it drives it.

• Own the reporting landscape and KPI structure for the COO domain (Customer Service, Billing, Order Management, etc.)

• Deliver, maintain, and improve high-impact Power BI dashboards and data models

• Translate business needs into smart, scalable reporting solutions in collaboration with data engineers

• Guide 1–3 remote reporting analysts remotely, supporting their personal and professional growth

• Act as a trusted advisor for stakeholders across Customer Operations and Analytics

• Build strong relationships with BI, Data Engineering, and Business Process teams

• Continuously improve reporting processes, governance, and performance insights

We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.  

Is that really something for you? Then we might fit well together. 

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. 

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

Some things you can’t learn at university—you possess them by nature. Your core personality is empathic, optimistic, forward-thinking, people-focused, authentic, and honest. You lead with humility, coach with compassion, and know how to bring out the best in people. You embrace challenges with curiosity and are eager to grow alongside your team.

Must-haves

• 5+ years of experience in Reporting/BI roles, ideally in operational environments
• Strong hands-on expertise in SQL, Power BI, Excel, and ideally Thoughtspot.
• Experience working with KPI frameworks and dashboard governance
• Excellent stakeholder management and communication skills
• Affinity with Customer Operations processes (e.g. contact center, billing, orders)
• Experience leading or mentoring colleagues
• Business-level English (written and spoken)

Nice-to-haves

• Experience with Azure Data Services, SQL, or Python
• Experience working in the telecom or subscription industry
• Familiarity with Agile ways of working
• Experience managing offshore or nearshore team members

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. 

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!