Join a dynamic financial sector company as an IT Service Manager, where you'll play a pivotal role in maintaining and optimizing IT services to deliver maximum value. Collaborate with internal teams and external IT partners, oversee strategic improvements, and ensure high-quality service delivery. Read on to discover how this opportunity can transform your career.

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Amsterdam | Service Manager | Infrastructure

Your new company and role:Our client operates in a financial sector and aims to be an inclusive employer that reflects society, valuing diversity in experience, background, and expertise. As an IT service manager you are responsible for ensuring that IT services are continuously maintained, optimized, and developed to deliver maximum value to users, meet their needs, monitor supplier performance, and uphold professional, secure, and future-ready service levels through concrete improvement plans and adherence to process guidelines.

Your responsibilities:

Facilitate collaboration between internal teams and external IT partners
Oversee the full IT chain, from operations to strategic improvements
Ensure continuity and high-quality service delivery
Drive improvements in lifecycle management, security, and audits
Engage with users to understand expectations
Translate user needs into KPIs and service agreements

Your profile:

HBO working and thinking level
Excellent command of the Dutch and English languages, both verbally and in writing
5 years of experience in a service management position
In-depth knowledge of service management frameworks, such as ITIL, and experience implementing these frameworks
Experience working in an Agile environment
Experience working in partnership with external suppliers
Excellent communication skills and the ability to work effectively with various stakeholders

What you can expect in return:

You start with a one-year contract with the prospect of permanent employment
36-hour working week (4x9 hours)
199.5 holiday hours per year (on top of your standard weekly scheduled day off)
Extensive training and education opportunities to continue to develop yourself both professionally and personally
A full reimbursement of your public transport commuting costs based on 2nd class
Working from home allowance for the days you work from home
A contribution for a membership at a gym
Attractive fringe benefits such as a bicycle and device scheme and an allowance for the furnishing of your home office

What to do now:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV!#1049114

Salaris

Competitive salary + benefits

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