Project Officer Amsterdam • Adecco

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For the European Medicines Agency we are looking for a Project Officer in the Digital Workplace!

Role Summary

• Support and coordinate the Service Desk activities under the Service Delivery Manager.
• Monitor service desk operations, ensuring compliance with SLAs, KPIs, and contract requirements.
• Apply ITIL best practices to improve incident, problem, and change management processes.
• Engage stakeholders and vendors to maintain seamless service delivery.
• Support projects/programmes in line with Agency project management methodology as part of a team interface between workstreams and stakeholders.

Standard Role Duties & Responsibilities

• Support project planning, progress monitoring, and reporting alongside the Project Management Specialist / Programme Manager.
• Assist in business design, process improvements, and resource management to meet project goals.
• Organise meetings, prepare documentation, and ensure quality compliance.
• Support formal acceptance and governance communication related to service delivery and contracts.

Role Specific Duties & Responsibilities

• Monitor service desk contract execution and compliance with SLAs/KPIs.
• Liaise regularly with vendors, technical teams, and stakeholders to ensure efficient service operations.
• Drive continuous improvements using ITIL frameworks and performance metrics.
• Assist with escalations and ensure timely resolution of service issues.
• Recommend service improvements aligned with best practices and organizational needs.

A fulltime, temporary job from 1-07-2025 until 31-12-2025;

Salary range:

• 4,812.17 gross per month (5 years of experience)
• 5,444.73 gross per month (5 - 17 years of experience)
• 6,970.17 gross per month (17 years of experience or more)

Interesting and challenging work that brings value to European citizens;

A diverse and stimulating working environment.

The European Medicines Agency (EMA) is a decentralised agency of the European Union responsible for the scientific evaluation, supervision, and safety monitoring of medicines developed by pharmaceutical companies for use in the EU. The agency is located in Amsterdam, Netherlands and employs over 900 people from across the EU. EMA's mission is to protect public health by ensuring that all medicines available in the EU are safe, effective, and of high quality.

Education:

• A level of education which corresponds to completed university studies of at least three years, attested by a diploma.

Experience:

• At least 6 months and up to 3 years of full time relevant professional experience in either a competent authority in the field of medicines regulation, the pharmaceutical industry or in a healthcare/academic setting obtained on scientific, regulatory or procedural aspects of research, development, authorisation, manufacturing or supervision of human or veterinary medicines:
• In coordinating and organising projects and/or initiatives;
• In dealing with internal and external stakeholders.

Skills & Knowledge:

• Organisational skills;
• Time management skills;
• Communication skills;
• Attention to details;
• Knowledge of the legal and regulatory framework for medicinal products in the EU.

Nice to Have:

• Degree in Audio-Visual Technology, Project Management, or a related field (preferred).
• Microsoft Teams Administrator certification (recommended).
• Experience in coordinating and organising projects and/or initiatives, including change management activities.
• Proficiency with project management tools such as Microsoft Project and/or Agile planning tools.

Got excited? Apply untill the 11th of June, 2025, by leaving your details on our website via the application button.