IT Team Lead Utrecht • Panda International

IT Team Lead

In this role, you will oversee the day-to-day coordination of a highly experienced support team while contributing to long-term planning and operational clarity. The position blends managerial leadership with hands-on involvement in both technical work and customer interactions.

Key Responsibilities

• Lead and support a team of technical support engineers.
• Ensure structured workflows and clear team communication.
• Serve as the first point of contact for support team members and other company stakeholders.
• Coordinate responses via the ticketing system and phone-based support.
• Take part in customer feedback initiatives and improve service visibility.
• Collaborate closely with the internal teams and alleviate operational load from senior leadership.
• Support the team through challenging conversations and feedback (this will be assessed during interviews but not posted online).
• Help drive the transition toward more self-sufficient customer support solutions and supporting cloud products.

Technical Focus

• Laptop and desktop installation/support.
• Windows OS and Microsoft Server administration.
• CRM order handling (flexible requirement).

Ideal Candidate Profile

• 3–5 years of experience leading or managing a technical support team.
• Strong communication skills.
• Hands-on leadership approach, working alongside the team.
• Comfortable managing escalations and client engagement.
• Fluent in English and Dutch.

Can this role be interesting for you or anyone you know? If so, please send your CV and contact information to via de button "Solliciteer nu" op deze pagina., and we will be in touch for a conversation.

Position: IT Team Lead
Location: Utrecht
Contract: Full-time
Start Date: By agreement