This role is all about delivering top-notch customer service. You will manage orders and quotes while communicating with clients to ensure their satisfaction and help the business grow. Working closely with internal teams, you will make sure products and services are delivered on time. Building strong, long-lasting relationships with clients is key. You'll also have the chance to collaborate with different departments and identify ways to improve and expand business opportunities. Continue reading to find out why we could be the ideal fit for you.

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This role focuses on providing excellent customer service by managing orders, quotes, and communication with clients. You will collaborate with internal teams to ensure timely deliveries and support customer satisfaction and business growth. Building long-term relationships and understanding customer needs are key aspects of this position.

Description

Handle all aspects of Customer Service including quoting, cost/price request and customer portals,
Liaise between customers and cross-functional internal teams in a fast-paced global work environment to ensure timely and successful delivery of products and services according to customer needs,
Build and maintain strong, long-lasting customer relationships with a portfolio of assigned customers; develop a trust relationship with customers and listen to understand the customer's environment, influences, and challenges,
Collaborate with Account management, Purchasing, Product management and other internal teams to ensure growth attainment, quality, service, sales, profitability, and other business objectives are successfully met; identify opportunities to improve customer relationships and to grow business,
Perform other tasks and projects as required to meet customer and organizational needs, not limited to order entry and contract review.

Profile

Great verbal, written, and interpersonal communication skills in English, sufficient to write business correspondence and to converse professionally with customers, vendors, and colleagues,
Good command of any other European language is an asset,
Proficiency with ERP Software,
Reliable, amicable, and professional team player, driven to provide outstanding service to customers,
Excellent phone etiquette,
Detail oriented with strong organization and time management skills. Must be self-motivated and able to proactively manage time to meet deadlines and commitments and is achievement focused.

Job Offer

Neem voor meer info contact op met Thomas van Boxtel - +31 6 83009319

Salaris

Laptop, phone

Waar je gaat werken

It is an internationally operating company in the aviation industry, specializing in the distribution of aircraft parts. The organization serves a wide range of customers, including maintenance providers and airlines, with a strong focus on reliability, speed, and customer service. With a global network and service-oriented approach, the company plays a vital role in keeping the aviation sector running smoothly.

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