Product Owner -Unit BTO: CMDB Arnhem • Masters in Public

About TenneT:
TenneT is a leading European Transmission System Operator (TSO), managing over 25,000 kilometers of high-voltage lines and cables across the Netherlands and Germany. We provide safe and reliable electricity to 43 million domestic and business users around the clock. Our mission is to ensure that power is available at the flick of a switch, whenever and wherever it is needed. As we integrate an increasing proportion of renewable energy into our grid, we maintain an exceptional service level of 99.99963%, positioning us among the best in the world. With approximately 8,500 employees, TenneT is actively pursuing a growth strategy driven by the ambitious energy transition. Our organization is structured around six end-to-end core processes to drive success and efficiency.

About Business Technology Organization (BTO) and BTO Office:
BTO is TenneT’s centralized IT organization and a crucial component of TenneT’s ambitious strategy. Organized into value streams and domains, BTO aligns seamlessly with TenneT’s end-to-end processes. The BT Office functions as the CIO Office, positioned to drive direction, control, and change across domains and value chains. Following a significant reorganization, BTO is now positioned to take the next step in realizing its full potential. As part of this effort, we are focusing on implementing IT Service Management (ITSM) and IT4IT frameworks to enhance our service delivery and performance. Our ultimate goal is to reduce disruptions and increase the speed of IT service delivery to the business.

About the Team:
The Quality and Performance Management (QPM) team, within BT Office, is dedicated to overseeing strategic and tactical ITSM process management and ensuring robust quality assurance. Our primary goal is to empower the BTO organization to achieve optimal control by championing the adoption of ITIL and IT4IT, implementing effective governance frameworks, and leading continuous improvement initiatives. We are committed to upholding the highest standards of quality and performance across all IT services, fostering a culture of excellence and continuous improvements. We have adopted the agile way of working.

For TenneT we are looking for a expericienced Product Owner CMDB.

Role overview:
We’re on a mission to build a high-performing IT organization that leads with clarity, accountability, and results. Our Quality & Performance Management team drives the implementation and adoption of IT4IT and ITILacross the enterprise. Our CMDB is at the heart of this initiative, and we’re seeking a contractor who can help transform our vision into reality within a dynamic and complex environment.

What You’ll Own and Deliver
You’ll take the lead in enabling our multi-disciplinary CMDB Agile team while you also play a role in realizing processes like Service Level Management and Service Catalogue Management.

You’ll be responsible for translating best practices into practical implementation—designing, building, and optimizing the foundational processes and driving their adoption across the organization. This is a delivery-focused role with real impact, influencing how IT services are understood, measured, and improved.

Your Impact
• You are building a comprehensive product roadmap that is supported across the organisation, run the backlog and define the priorities.
• Design and execute a practical roadmap for the CMDB, including governance, tooling, and data model optimization
• Ensure data accuracy, integrity, and relevance in the CMDB; establish sustainable practices for lifecycle and ownership
• Participate in the design and rollout of Service Level Management and Service Catalogue processes—clarifying ownership, improving visibility, and ensuring business relevance
• Act as a catalyst for change, challenging inefficiencies and leading improvement initiatives across the ITSM ecosystem
• Engage with stakeholders across IT domains to ensure alignment, integration, and momentum
• Prepare the foundation for broader ITIL/IT4IT process maturity—this role could evolve into ownership of additional service management domains
• Champion training, communication, and support around service management practices and tools
• Be the go-to person during audits and performance reviews, backed by structured data and consistent reporting

Who You Are
• You deliver. Period. You don’t wait for perfect conditions you create momentum and make progress.
• You’ve implemented CMDBs and driven adoption- not just theory, but actual rollout and usage.
• You thrive on working with strong-minded stakeholders
• You know ITIL (and even better IT4IT) like the back of your hand—and more importantly, how to apply them in the real world.
• You’re collaborative, but not afraid to challenge the status quo.
• You work across silos, get people on board, and love a good “let’s figure this out” approach.
• You’re fluent in Dutch and English (German is a bonus).
• You’re comfortable in Jira as well as in ITSM tools like TopDesk—and you have opinions on how they should be used.