Supply Chain Reverse Logistics and Ops support Breda • Panda International

About the Role

We are currently seeking a Supply Chain Quality Specialist to join a leading biopharmaceutical company dedicated to delivering high-quality therapies to patients worldwide. In this role, you will play a crucial part in monitoring and coordinating the return of Finished Drug Products (FDP), including handling product recalls and managing low-risk distribution complaints.

You will collaborate with cross-functional teams to ensure timely, accurate, and compliant documentation and resolution of issues. Your efforts will support continuous improvement initiatives, uphold regulatory compliance, and help shape our approach to stakeholder engagement and operational excellence.

Key Responsibilities

• Monitor and coordinate the return process for Finished Drug Products (FDP), including recalls.
• Log, investigate, and follow up on low-risk distribution complaints in alignment with internal processes and external regulations.
• Ensure timely and accurate documentation and resolution of records in compliance with GMP, GDP, and other applicable regulations.
• Conduct daily analysis of alerts from the National Medicines Verification Organization (NMVO).
• Lead monthly and quarterly trend reporting on EU Falsified Medicines Directive (FMD) alerts.
• Represent the team in stakeholder management meetings and collaborate effectively with internal and external partners.
• Identify and drive continuous improvement initiatives to enhance service quality and process efficiency.
• Ensure adherence to internal policies, procedures, and regulatory standards.
• Contribute to the achievement of departmental and global strategic goals.

• Bachelor's or Master’s degree.
• At least 2 years of experience in a GMP- and GDP-regulated supply chain environment.
• Strong communication skills, both written and verbal, in English.
• Ability to work effectively in a dynamic, multicultural environment.
• Experience with ERP systems and general computer proficiency.
• Demonstrated problem-solving and issue-handling capabilities in a logistics or supply chain setting.
• Strong multitasking abilities and organizational skills.
• Self-starter mindset with a proactive approach to workload and prioritization.

Preferred Qualifications

• 3+ years of relevant experience in the pharmaceutical or biotech industry.
• Solid understanding of international supply chain processes, including order-to-invoicing and trade compliance.
• Familiarity with GMP, GDP, and SOX regulatory frameworks.
• Lean Six Sigma certification is an advantage.