Customer Service Agent Oud Gastel • Raaak Personeel

Vacature in het kort

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As a Customer Service Agent, you are the first point of contact for our primarily English-speaking customers. You quickly address customer inquiries and logistical issues, coordinating daily with internal teams, the warehouse, carriers, and the customer.

What will you do?

• Maintain and strengthen relationships through daily contact with customers via phone, email, and online meetings.
• Identify and resolve questions, complaints, or escalations in consultation with involved parties.
• Ensure correct and timely administration, including the preparation of reports.
• Analyze bottlenecks in processes and propose suitable solutions.
• Monitor KPIs and actively contribute ideas for process improvements.

Are you ready to elevate customer satisfaction to the next level? Apply now and become a valuable link in our team! Sam is happy to speak with you.

• A competitive salary between € 2,718.40 and € 3,550.00 depending on your work experience and educational background.
• A one-year contract with a view to a permanent position.
• 25 vacation days, 40 ADV hours, and the possibility to buy or sell extra leave.
• Profit sharing of up to 3% in case of positive business results.
• Good pension scheme, travel allowance, and 8% holiday allowance.
• A phone and laptop.
• The opportunity to develop yourself through our Academy.

• You have at least mbo+ or hbo working and thinking level.
• You have at least one year of experience in a similar position within the logistics sector.
• You are familiar with Microsoft Office, especially Excel holds few secrets for you.

This company in Oud Gastel is a prominent name in the logistics sector, known for its focus on quality and customer satisfaction. Their service ensures that vehicles are carefully inspected and prepared to meet the highest standards before being shipped to customers.

The team works in a dynamic environment where collaboration and precision are paramount. You will work Monday to Friday between 7:00 AM and 5:00 PM, leaving your weekends free for yourself.

Waar je gaat werken

This company in Oud Gastel is a prominent name in the logistics sector, known for its focus on quality and customer satisfaction. Their service ensures that vehicles are carefully inspected and prepared to meet the highest standards before being shipped to customers.

The team works in a dynamic environment where collaboration and precision are paramount. You will work Monday to Friday between 7:00 AM and 5:00 PM, leaving your weekends free for yourself.