Interim Customer Services Officer Utrecht • Morgan Green

Vacature in het kort

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For one of our clients in the Food industry Morgan Green is looking for an enthusiastic French and English Customer Care Officer.

As a Customer Care Officer, you’ll join a dynamic team in a fast-paced, international environment. You’ll leverage your customer-focused mindset and communication skills to manage orders and ensure smooth order-to-cash coordination, tackling new challenges daily while engaging with diverse customers and stakeholders.
If you thrive in a constantly evolving international environment and enjoy the unpredictability that comes with it, this is the perfect role for you.

Responsibilities:
• Managing customer orders: You will ensure that all customer orders are accurately and timely processed, entering all relevant details into the system for smooth order fulfillment.
• Maintaining Clean Desk procedures: Ensure SAP-related order, invoice, and correction procedures are followed accurately.
• Main point of contact: You will serve as the primary contact for customers, addressing inquiries and resolving any issues related to orders, shipping, and product availability.
• Collaboration: Work closely with internal teams such as Sales, Logistics, and Planning to meet and exceed customer expectations.
• Proactive communication: Regularly update customers on order statuses, delivery schedules, and any changes or delays.
• Contribute to improvements: Take part in initiatives to enhance operational efficiency, customer satisfaction, process optimization, and automation.

Requirements:
To be successful in this position, you should have:
• MBO/HBO degree or equivalent in a relevant field.
• Experience in a customer care or order management role, ideally in an international, fast-paced environment.
• Strong communication skills in English and French (both verbal and written) with the ability to engage effectively with clients and internal teams.
• Proficiency in Microsoft Office; experience with SAP is a plus.
• A customer-centric approach with a passion for delivering exceptional service.
• Team player with the ability to work collaboratively in a positive and cooperative work environment.
• Strong attention to detail with the ability to multitask and prioritize effectively.
• Problem-solving skills to resolve customer concerns and provide suitable solutions.

What we offer

• Start asap

• Fulltime contract for a minimum of 6 months

• 3 days working from home with flexible hours

Dit tijdelijke project is niet geschikt voor ZZP'ers, mocht je geïnteresseerd zijn dan bied Morgan Green een detacheringsconstructie voor de duur van het project (waarbij wij voor jouw verloning zorgen en jij jouw sociale rechten, zoals WW, behoudt). 
Voor meer informatie kun je uiteraard contact met mij opnemen via 020 3690447.