Return Specialist Hilversum • Adecco

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Supply Chain, Returns Specialist, EMEA -  always starts with the consumer in mind, manages the execution of a reverse flow and optimizes service and satisfaction. This role ensures a flawless and compliant way of processing the returns within the assigned portfolio of accounts of the Returns Specialist, while working with cross-functional stakeholders (internally and externally) to perform the needed actions to get the products back to the Nike warehouse and credit the customers. The Returns Specialist has a deep understanding of the business operations and, as a subject matter expert, advises on supply chain solutions and new capabilities, and works on capability transition. 

• Support day-to-day execution of returns operations, ensuring transactional and operational activities align with Nike’s financial and strategic objectives. 
• Assist in maintaining and utilizing relevant Nike systems, tools, and reports to drive efficiency and meet operational targets. SAP knoweldge is a must.
• Collaborate with internal teams to uphold the Consumer Promise—delivering service, convenience, sustainability, and profitability across returns processes. 
• Contribute to the refinement and implementation of process improvements within Nike Direct Reverse Logistics, helping optimize operational workflows. 
• Provide operational insights to support E2E Supply Chain flow and assist in communicating complex information to teams and stakeholders in a clear and structured manner.

• A hybrid working model of 3 days in the office and 2 days from home.
• 25 vacation days for full-time employees.
• Commuting allowance of €0.23 per km, with a maximum of €23 net per office day.
• Work from home allowance of €5 per day on remote workdays.
• 8.33% holiday allowance.
• Participation in a pension plan, fully covered by Adecco for the first year.
• 25% discount in the employee store.
• Free access to the online learning platform, Adecco Academy.
• Access to gym facilities on campus.

Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.

• Supply Chain Planning & Operations Expertise
• Preferred knowledge and experience in the Reverse Logistics flow (Post-Season/Returns SC processes)
• Experience in working with cross-functional teams and stakeholders to drive a best-in-class customer service
• Excellent verbal and written communication
• Ability to work with SLA’s and keeping track of set KPI’s for the customers under your responsibility
• Strong analytical skills and process improvement mindset
• Digital literacy: MS office, advanced Excel, SAP, Cognos, Tableau, Alteryx

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