Teamlead Order Fulfilment Meppel • SIRE Life Sciences
Gevraagd
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37 - 40 uur
Aanbod
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Vast contract
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The Company
A global company with a long cooperative heritage that produces a wide range of products and ingredients for consumers, professionals, and industries worldwide. With operations in multiple countries, their products reach over 100 markets. They foster an open and collaborative culture, valuing diversity and teamwork to drive innovation in the FMCG Industry.
Role Overview:
As Team Lead Order Fulfilment, you lead a team of 7–12 Order Fulfilment Officers. You ensure smooth order processing, from order entry to delivery. You support your team, improve processes, and collaborate with internal and external partners to deliver excellent service.
Key Responsibilities
- Ensure timely and accurate processing of orders, shipments, and documentation.
- Handle complaints and stakeholder queries.
- Write and update procedures, work instructions, and SLAs.
- Maintain clear communication between the team and stakeholders.
- Manage, support, and prioritize tasks for your team.
- Act as a bridge between your team and the Order Fulfilment Manager.
- Handle team onboarding, planning, and absence management.
- Conduct regular development and performance discussions with team members.
Requirements
- Bachelor’s degree (preferably in Supply Chain Management).
- Experience in logistics/distribution and customer service (international environment).
- Knowledge of the full Order-to-Cash process.
- Fluent in Dutch and English.
- Strong SAP (ERP) knowledge.
- Skilled in MS Office (especially Excel, Word, PowerPoint, MS Project).
Other Information
Are you interested and do want to apply for this role, please fill out your application via the apply button below
55389
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