Logistics Operations Specialist Schiphol-Rijk • Page Personnel

Vacature in het kort

Volledige vacaturetekst

Interact with customers by providing product and service information, handling inquiries and complaints, and generating quotes. Act as an authorised representative, arranging shipments, negotiating rates, and ensuring efficient cargo clearance and delivery to meet service level requirements.

Description

• Provide daily telephone support to customers;
• Create offers and quotes for customers;
• Request ad hoc rates from airlines and other vendors;
• Offer alternative solutions to customers;
• Follow up on customer requests;
• Prepare transport arrangements;
• Issue HAWB and AWB;
• Accurately enter shipment details into the FMS;
• Arrange necessary transport;
• Manage airline bookings and truck schedules;
• Enter estimated costs into the FMS;
• Perform general administrative tasks (e.g., Ausfuhranmeldung, AE 302, daily shipments);
• Arrange and manage all import and transit shipments;
• Work on agent quotes;
• Handle claims;
• Route and reroute cargo as needed;
• Verify delivery of shipments with agents and airlines;
• Obtain delivery details (date, time, recipient);
• Obtain hardcopy proof of delivery for internal and external deliveries;
• Provide onward shipping information for all international shipments;
• Update FMS with new tracking information for shipments.

Profile

• Emphasis on providing excellent customer service;
• Maintains a friendly, positive, and polite attitude;
• Capable of multitasking efficiently, even under pressure;
• Demonstrates strong verbal and written communication skills;
• Works independently with minimal supervision;
• Shows dedication and commitment.

Job Offer

• Direct company contract;
• Long term employment;
• Salary based on work experience;
• 30 Holidays per year;
• Ability to work one day from home per week;
• Arranged pension scheme;
• Travel allowance;
• Holiday allowance.

Waar je gaat werken

Our client is an American privately-owned international freight forwarding company. Established in 1990 and headquartered in Orlando, Florida, it operates a fleet of freighters and provides tailored logistics solutions for various industries, including government, military, and commercial sectors. The company is known for its extensive network and capability to handle complex cargo needs, offering services such as charter flights, scheduled cargo operations, and logistics support. The office at Schiphol consists of four employees. They are looking for an experienced individual with a strong personality to join the team.