Consumer Experience Specialist Hilversum • Adecco

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Are you passionate about delivering outstanding consumer experiences? At Nike, we create game-changing innovations and inspire athletes around the world. Join our dynamic team as a Consumer Experience Specialist, where you will play a vital role in ensuring the smooth delivery of key projects and driving exceptional service across multiple channels.

Duration of the assignment: Temporary role until 24 December 2025

As a Consumer Experience Specialist, you will:

• Track, monitor, and develop reports on project performance across multiple projects, ensuring alignment with expectations, deadlines, and Nike’s business objectives.
• Provide business partners, upper management, and senior project leadership with clear visibility on project health and progress, including issues or risks that require escalation and decisions.
• Ensure that projects are delivered on time, within scope, and meet quality standards.
• Receive direct supervision and coaching on project-related activities while collaborating cross-functionally across various teams.
• Contribute to improving processes and service delivery, identifying areas of optimization and automation.
• Act as a key support function in Nike’s Consumer Services team, ensuring that consumer expectations are met and exceeded.
• Use your excellent communication skills to build strong relationships with stakeholders and to ensure timely and accurate updates on project status.

• Salary is to be discussed with the recruiter.
• Nike maintains a hybrid working model: 3 days in the office, 2 from home.
• 25 vacation days (based on full-time contract).
• €0.23/km commuting allowance (max €23 per office day).
• €5 work-from-home allowance per day.
• 8.33% holiday allowance.
• Fully covered pension plan (first year via Adecco).
• 25% employee store discount.
• Access to Adecco Academy online learning.
• Free use of gym facilities on campus.

Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.

• Experience in project coordination or project support roles, preferably in a fast-paced, international environment.
• Strong organizational and time management skills with the ability to prioritize and handle multiple projects simultaneously.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office (especially Excel and PowerPoint); knowledge of project management tools (e.g., Jira, Smartsheet, ServiceNow, or Workday) is a plus.
• Ability to track, monitor, and report project performance and escalate issues where necessary.
• A consumer-centric mindset with attention to detail and a proactive approach to problem-solving.
• Flexibility to adapt to changing business priorities and to work collaboratively across diverse teams.

Apply via the button. Do you have any questions about the role, the team or Nike? Feel free to email us at via de button "Solliciteer nu" op deze pagina. – we're happy to help!