Customer Service Rep contributes to business success by managing commercial and logistical customer needs, ensuring a smooth Order to Cash process. This role involves close collaboration with Sales and Supply Chain, focusing on customer satisfaction and process optimization. You'll handle financial surcharges, anticipate disruptions, and use AI tools to streamline operations. Participate in projects to enhance Supply Chain processes and drive team performance. Continue on to see how this opportunity can transform your career.

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Functieomschrijving

Customer Service Rep contributes to business revenues, costs, and service levels by

handling the commercial and logistical needs of the customer and securing an

uninterrupted Order to Cash process. External customer requirements will have to be

evaluated and translated into internal requests, which requires close co-operation with

Sales and Supply Chain organization. Customer service Rep needs to ensure timely

resolution on customer requests. In addition, participation in projects optimizing

Supply Chain processes and driving the team’s Key Performance Indicators that are

directly linked to customer satisfaction and our transformation agenda.

How You Can Be the Impact

• Efficient, reliable and cost-effective Customer Service and the complete Order-to-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products.

• Pro-actively taking actions to secure uninterrupted supply chain processes for the assigned clusters of customers/products.

• Executing and gatekeeping the Order-to-Cash work procedures for his/her area towards all parties involved

• Financial surcharge handling of additional logistical activities towards customers

• Anticipating on disturbances in the assigned area to realize uninterrupted OTC/PTP processes.

• Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business (“trouble shooting”)

• Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers.

• Focusing on efficiency, making use of Artificial Intelligence tools to masters the OTC process.

Functie-eisen

• Bachelor level in Business Administration; Supply Chain Management or Logistics.

• 0-2 years of experience in Customer Service.

• Flexibility towards working in multiple teams and new developments.

• Good decision making and problem-solving skills even in case of uncertainty.

• Able to perform Order-to-Cash tasks in a hectic environment and being able to prioritize.

• SAP knowledge

Arbeidsvoorwaarden

Known by YACHT

Gerelateerde zoekopdrachten

Customer Service Medewerker Sittard Fulltime Sittard Vast contract Sittard Sittard Provincie Limburg Customer Service Medewerker Salaris Customer Service Medewerker

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