Back Office Specialist Amsterdam • Verisure

Vacature in het kort

Volledige vacaturetekst

Back Office Specialist
Verisure Amsterdam is looking for a Back Office Specialist to join our Loyalty team. This is a great opportunity for those who want to gain experience in operational efficiency and communication.

What is the role about?

As a Back Office Specialist in the LoyaltyTeam, you will play a key role in supporting the customer lifecycle by managing the distribution of the workload assigning cases to operators and you will do some administrative process of cancellations like collect the letters with the request and coordination with other areas. Your mission is to ensure operational efficiency, accuracy in contract handling, and seamless communication with frontline agents and other departments.

Main responsibilities
      •     Distribution of cases to different agents and teams.
      •     Support the retention team by preparing and updating documentation, contracts, and internal case files.
      •     Monitor incoming tickets and emails related to cancellations, contract amendments, or customer follow-ups.
      •     Liaise with customer service agents, finance, and legal departments to resolve issues or exceptions.
      •     Track and report on KPIs related to retention back office operations (e.g., processing time, accuracy, SLA adherence).
      •     Maintain customer data integrity in CRM and billing systems.
      •     Ensure compliance with internal policies, GDPR regulations, and industry standards.
      •     Suggest improvements to streamline cancellation and retention processes.


What are we looking for?

      •     Previous experience in a customer service, administrative, or back office role
      •     Strong organizational and multitasking skills.
      •     High attention to detail and ability to work with confidential data.
      •     Proficiency in SBN and EXCEL.
      •     Fluent in English.
      •     Proactive, reliable, and solution-oriented mindset.

About Verisure

We Are People Who Protect People 

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe. 

Peace of mind for families and small businesses 

We believe it is a human right to feel safe and secure. We now protect more than 3.4 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry. 

Leading across a broad footprint 

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime. 

A technology-enabled human services company 

Our 18,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement. 

30 years of experience – and many more to come 

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce. 

Like to know more or apply?

If you recognize yourself in the abovementioned, we would love to get in touch with you.

Press Apply and insert your resume.  

At Verisure, we believe it is a human right to feel safe and secure. We protect what matters most to families and small business. Verisure is Europe ’s leading provider of monitored alarm security, operating under 2 brand names (Securitas Direct & Verisure). The Company has more than 3 million customers in 16 countries across Europe and Latin America and has more than 17,000 employees and partners. Our Dutch organization has grown from 80 to over 500 employees since 2018 and our continued successful growth is dependent on our talent pipeline.