Customer Service Manager | German | Fashion industry Amsterdam • Adams Multilingual Recruitment

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Are you passionate about providing the best customer service, and do you believe that good customer service will bring in repeated business?

Our client is a global leader in theluxuryfashion industry and we are looking for a German-speakingCustomer Service Manager.

We seek a talented leader with extensive experience managing large teams in a high-end customer service setting. The ideal candidate is proactive, organized, and excels in both English and German communication.

Operations Management:

• Oversee daily operations of the Customer Service department ensuring adherence to retail procedures and service excellence
• Monitor performance metrics and implement strategies to achieve sales targets and service level agreements (SLAs)
• Collaborate cross-functionally to enhance client experiences and implement service improvements

Advising, Selling & Clienteling:

• Develop and execute Customer Serviceaction plans to drive sales and enhance service quality
• Handle escalated issues in coordination with Online Retail and Client Development teams
• Analyze client interactions to optimize training and coaching strategies

Team Development:

• Conduct regular team meetings and performance reviews to support career development and retention
• Collaborate with HR on recruitment needs and manage onboarding of new team members
• Foster a positive work environment that recognizes and celebrates team achievements

• A few years of experience in managing a team of 8+ people
• Near-native fluency in German and English
• Able to commute to the Amsterdam office 4 days a week
• Enjoy providingexcellent customer service and increasing the Sales revenue
• Retail/fashion industry is plus, but we are open to all industries as long as if you have relevant work experience

• Competitive salary with an excellent commission scheme
• Dynamic and international working environment
• Working environment where internal career growth is facilitated - 40% of their jobs are filled internally!

Interested? Feel free to apply or contact me for more information via de button "Solliciteer nu" op deze pagina.

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Please take into consideration that we can only consider applicants who are currently living in the Netherlands.

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