Operations Advisor | German Amsterdam • Adams Multilingual Recruitment

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Are you looking for a Customer Service positions that offers more responsibilities than just providing excellent customer service? Exciting! Then this opportunity might be something for you.

For one of our international clients – a British company that specializes in providing insurance solutions and support services to businesses across various industries – we are currently seeking for a German-speaking Operations Advisor to join their team in Amsterdam. In this role, you will play vital role in providing top-notch support to customers and clients as well as ensuring smooth claims resolution. Your focus will be on acting as a point of contact for customers and clients, respond to inquiries and questions, and communicating both internally and externally to coordinate tasks related claims resolution.

• Respond promptly and accurately to customer queries, and keeping detailed records
• Build strong relationships with stakeholders, both internally and externally
• Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
• Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
• Communicate claim status effectively with insurers and customers
• Coordinate repairs/replacements with suppliers and ensure compliance with regulations

• Has prior experience of working in a customer-facing position
• Is fluent in English and German
• Enjoys providing a positive and efficient customer experience
• Sees the solution rather than the problem and has a good eye for details
• Is available 40 hours/week and is open to come to the office 3days/week

• Great onboarding training to be successful in the job
• Quarterly bonus scheme based on individual and company's performance
• 25 holiday days
• Full travel reimbursement
• Multinational and supportive environment with team initiatives and outings

Does it sound interesting? Feel free to apply or contact me for more information at via de button "Solliciteer nu" op deze pagina.

Please note that we can only consider candidates who already reside and are eligible to work in the Netherlands