(Senior) Onboarding Specialist Amsterdam • Bitvavo

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As a digital asset provider, Bitvavo has the responsibility to protect its clients against malicious actors, and prevent money laundering and terrorist financing. As a firm offering service for the exchange between digital assets and regular money, we are subject to European anti-money-laundering laws and regulations and are supervised by the Dutch Central Bank. It is important to ensure that we comply with licensing requirements, internal policies and other prevailing laws. And that's where you come into play. 

As an (Senior) Onboarding Specialist, you will be part of our KYC & Onboarding team, which is part of our larger Operations team. The KYC & Onboarding team ensures the quality of our operational KYC processes.

The KYC & Onboarding team is responsible for the following:

• Onboarding of private/retail clients
• Onboarding of corporate clients
• Quality Assurance of the onboarding processes

You will face multiple challenges as we are growing quickly throughout Europe. You will coordinate and streamline the retail onboarding workflows and will be the team’s retail onboarding stakeholder for our Financial Crime Officers, Quality Assurance Officers, Data team and Compliance Officers. You will play a role in implementing a more data-driven approach to our work. You will report to our Onboarding Manager.

Within the KYC & Onboarding team you will be mainly focussed on:

• Together with your team process all KYC activities to ensure a smooth onboarding of our retail clients. We operate 7 days a week so flexibility is required.
• Coordinating the operational workflows and handling escalations.
• Implementing a data-driven and automated approach to the onboarding process
• Identifying and implementing ongoing improvements for performed KYC activities
• Improving the knowledge and quality of KYC in the organisation
• Identifying potential financial crime and fraud threats and taking adequate measures

• Preferably 3-5 years of working experience in KYC/Onboarding
• Experience with data-driven working and process automation
• Demonstrated experience and knowledge of EU FEC and AML regulations
• Prior experience with performing KYC activities and with procedures relating to retail clients within a dynamic (FinTech) environment regulated by the Dutch Central Bank
• Strong stakeholder management skills
• Structured thinker who can prioritise issues and is an enthusiastic problem solver

At Bitvavo, we believe that diverse perspectives drive innovation, foster creativity, and lead to better outcomes. We are committed to building a team that reflects the diversity of the communities we serve and creating an inclusive environment where everyone can thrive.We welcome applicants of all backgrounds, identities, and experiences. Regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or any other characteristic. Join us and be part of a team that values and celebrates your unique contributions.

Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.