Customer Support Specialist - Dutch speaking Amsterdam • Bitvavo

You will be the first point of contact for over 1 million Bitvavo customers. One of the crucial points for our growth is the quality of service we provide to our customers. Our customer experience has been the main differentiator between Bitvavo and our competitors. We keep our product super simple and make sure our customers receive outstanding and timely support when needed.

As the digital asset market is developing quickly, so does the regulatory landscape. It is key to comply with all regulations and best practices and by joining our Customer Support team, you will play an essential role in ensuring this happens. Of course, we're always improving our products and services. Therefore you will work closely together with our Compliance, Marketing- and Product teams.

• Support our customers by handling all kinds of procedural, technical, and security-related questions about Bitvavo's services
• Continuously look for ways to improve the way we support our customers (e.g. identifying common queries and making sure these are addressed in self-serve articles or by providing feedback to our product development teams)
• Contribute to improving the Customer Experience and the Bitvavo product by providing feedback
• Perform initial and periodic customer due diligence activities relating to customer identification and verification

• Native-level Dutch and fluency in both written and spoken English
• Native-level proficiency in Spanish or French is a strong plus
• You are a natural problem solver, able to quickly understand problems and identify solutions
• Able to adapt to new processes and work in a fast-paced environment
• Affinity with Crypto, technology and knowledge of the digital asset market 
• Proven experience in customer service
• 1 year of working experience in compliance, integrity or an equivalent position will be a plus

At Bitvavo, we believe that diverse perspectives drive innovation, foster creativity, and lead to better outcomes. We are committed to building a team that reflects the diversity of the communities we serve and creating an inclusive environment where everyone can thrive.We welcome applicants of all backgrounds, identities, and experiences. Regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or any other characteristic. Join us and be part of a team that values and celebrates your unique contributions.

Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.