QA Specialist (French-speaker) Eindhoven • Adecco

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Are you fluent in French and passionate about quality assurance in a digital sales environment? Do you enjoy working independently, ensuring high standards, and supporting performance improvement? Then we want to hear from you!

We’re looking for a proactive and analytical QA Specialist to join our Digital Inside Sales team. In this role, you will be responsible for monitoring the quality and consistency of sales interactions, processes, and deliverables. You’ll work closely with team leads and sales professionals to ensure a best-in-class customer experience through performance reviews, feedback, and coaching.

This is a 100% remote position, perfect for someone who thrives in a fast-paced, digital environment and is passionate about operational excellence and sales performance.

Your Responsibilities:

• Monitor and evaluate sales calls and CRM activities to ensure compliance with quality standards;
• Identify patterns, gaps, and improvement areas through data and behavior analysis;
• Provide actionable feedback and coaching to improve individual and team performance;
• Collaborate with sales leadership to implement QA best practices and performance initiatives;
• Create QA reports using Excel, Power BI, or other tools to highlight trends and performance;
• Support continuous improvement across processes to enhance the customer journey and business results.

• Monthly salary of approximately €3,100 gross;
• 25 vacation days + 8.33% vacation allowance;
• Participation in a pension plan from day one;
• 100% remote work (40 hours/week);
• Access to the Adecco Academy for training and development;
• A dynamic, international work environment focused on innovation and growth.

You’ll work in a large international IT organization that focuses on client development, and you’ll play a key role in this. With a customer-focused mindset and proactive approach, you’ll help ensure client satisfaction and a smoothly running organization. There’s plenty of freedom to shape this role, as long as targets are met and clients remain happy. Creativity is essential for optimizing digital marketing sales.

• Fluent or near-native French and English (minimum level C1 in both);
• 2+ years of experience in a QA role for Inside Sales or Sales Enablement;
• Bachelor’s degree or equivalent experience in Business, Sales, or a related field;
• Strong understanding of sales processes and CRM systems (e.g., Salesforce);
• Excellent communication, analytical, and coaching skills;
• Proficiency in Excel; Power BI or reporting tools is a plus;
• Experience in digital or tech-enabled sales environments is a bonus;
• Familiarity with project-based delivery models or digital transformation is an advantage.

Click the Apply button now and take the next step in your QA career within digital sales!