Guest Relations Officer | PT Amsterdam • Amrâth Hôtels & Restaurants

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Are you someone who effortlessly creates a warm and welcoming atmosphere? Do you thrive on greeting guests and ensuring a seamless experience? Do you have an eye for detail and know exactly how to spot and resolve issues before they become real obstacles? Then this role is made for you! 

What will you be doing?   
As a Guest Relations Officer, you are the main point of contact for our guests, ensuring they feel welcome from the moment they arrive. You oversee the well-being of both guests and staff, making sure all departments are informed about important matters. During your routine checks throughout the hotel, you pay close attention to cleanliness, technical issues, and compliance with house rules. If you notice anything, you take immediate action. Additionally, you personally welcome VIP guests and escort them to their rooms, ensuring they have an unforgettable stay. No two days are the same in this dynamic role, and your proactive and service-oriented approach makes all the difference.

Where will you be doing this?   
In the former Shipping House of Amsterdam, you’ll find one of the city’s most iconic five-star hotels: Grand Hotel Amrâth Amsterdam. The hotel features 205 luxurious rooms, including 22 suites, 8 meeting and event rooms, a Bar Lounge, and a Spa & Wellness center. Conveniently located just 500 meters from Amsterdam Central Station and easily accessible from the highway, it’s a prime destination.   

Step into ‘A World of Luxury & Art’: Is this where you can bring out the best in yourself?   
Our hotel is part of Amrâth Hôtels, a collection of 12 three-, four-, and five-star hotels across the Netherlands. Located in unique and central spots from Maastricht to Alkmaar, Amrâth Hôtels is renowned for its comfort, personalized service, and distinctive character.   

• Preferably, you have knowledge of the MEWS system.  
• You are available part-time.  
• You are stress-resistant and highly accurate.  
• You can work both independently and as part of a team.  
• You have an excellent command of Dutch and English. Do you speak an additional language? ¡Muy bien, sehr gut! 

• An uplifting position of 22,8 hours in the heart of Amsterdam.   
• A hour salary in accordance with the Hospitality collective labor agreement, 14,59 EUR to 15,03 EUR, depending on your experience. *
• A 1-year contract with the possibility of extension. We want you to stay with us!   
• After your first month, our ‘Know Where You Work’ program treats you to a free overnight stay in one of our hotels!   
• Want to see something other than Amsterdam for a change? We offer you an attractive Family & Friends rate to enjoy an overnight stay in one of the other Amrâth hotels starting at €65.    
• Opportunities for growth. We are happy to teach you the tricks of the trade so you can grow (or advance) within the Amrâth hotel group.   
• We value your health and therefore offer a collective health insurance, company fitness, and a bike plan.   
• Travel allowance starting from 10 km if cycling is not really your thing.    
• Market-compliant extras such as 8% holiday allowance and 25 vacation days based on a full-time contract.   
• If 25 vacation days (in a fulltime position) aren’t enough to recharge your batteries, you can purchase 5 additional days for some extra relaxation.    
• Access to exclusive discounts on a wide range of products and services through our Amrâth Hotels Benefit Store.    
• Successfully refer a new colleague, and you’ll receive an attractive referral bonus.    
• The work schedule is always published 3 weeks in advance with us.    

At Amrâth Hotels, we place great value on equality, diversity, and inclusion. Your gender, ethnicity, age, or orientation make no difference to us!  

Have we convinced you with this vacancy? Then apply directly via the button below and send us your CV. We will get in touch with you as soon as possible!   
Acquisition in response to this vacancy is not appreciated.   

*The salary is based on the hospitality industry collective labor agreement wage table and applies to candidates aged 20 years or older. Are you younger than 20? You are, of course, also more than welcome to apply. Based on your experience and performance, we will provide an appropriate salary.