Operations Manager Amsterdam • The Lancaster Amsterdam

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Your employees provide excellent service to guests and yet you see areas for improvement. Do you think: ‘better next time’? Or do you train and coach your team to simply always do better? We are of the second approach. Do you? Then the position of Operations Manager at The Lancaster Amsterdam is perfect for you!

WHAT DOES YOUR DAY AS OPERATIONS MANAGER LOOK LIKE?

Together with your team you will provide a unique guest experience and optimal service every day. You supervise your team of employees and interns. You train and coach them where necessary and they can always come to you when they need help. Do you notice that some procedures do not quite meet the needs of the guest? Then you know exactly what is needed to set up new procedures. You also transfer this knowledge and responsibility to your team.

The General Manager can count on you. You are flexible and react proactively to changes in the staffing of your team. You take care of the correct administrative handling of current affairs and ensure that everything is well documented. In addition, you are a member of the Management Team and are closely involved in revenue maximization through upselling, revenue, cost control and quality improvement. Each shift brings new challenges, but one thing never changes: you deliver quality and exceed guests’ (and your team’s!) expectations.

WHAT DO YOU BRING?

• You have work experience in a similar position or are ready for the next step;
• You are always thinking with the guests and your team and you are very solution-oriented;
• You get energy from training and coaching your team and you are an inspiring motivator for others;
• A flexible schedule is not a problem for you;
• You speak excellent Dutch and English.

WHO ARE WE?

Welcome to The Lancaster Amsterdam, an impressive monumental building full of special details. The stylish 4-star The Lancaster Hotel Amsterdam with 122 rooms is located in the trendy Plantage district. A green part of Amsterdam’s centre where hotspots spring up like mushrooms. Oh, and did we mention that Artis Zoo is across the street? A design hotel perfect for a business visit as well as a city break! The hotel is the transformative commitment to a stylish boutique hotel and it’s cool to be part of that!

WHAT DO YOU GET FROM US (BESIDES A GREAT TEAM, OF COURSE)?

• With us, you get a 70% reimbursement of travel expenses if you live further than 10 kilometers from work, with a maximum of €10.71 per day.
• Working overtime? This can be paid out, but you can also save it up to have extra time off.
• Eager to learn? For that, we offer training courses from the Leonardo Development Lab!
• Ambitious? With us you can work on your personal development and grow!
• Would you like to purchase products such as an (electric) bicycle or telephone at a reduced price? This is possible with an average of 40% tax advantage via FiscFree!
• Night out? As an employee you can make exclusive use of our worldwide discount scheme!
• And enjoy an overnight stay with breakfast in the hotel where you are working during your ’Weet Waar je Werkt’ experience.