Customer Care Venray • Personato Recruitment

Vacature in het kort

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Would you like to be part of an internationally oriented organization where no two days are the same? In this dynamic role as a Customer Care Employee, you’ll work in a close-knit and cheerful team, serving as a crucial link between customers and the organization. With a healthy workload and significant responsibility, you’ll ensure smooth processes and consistently exceed customer expectations.

Functie omschrijving

As a Customer Care Employee, you are responsible for managing the entire process from customer inquiries to order management for the DACH-region together with the accountmanager. You act as the connecting link between internal departments such as production, planning, and finance, and the external customer. Communication is key: whether via email, phone, or in-person meetings, you know how to strike the right tone.

Your responsibilities include:

• Managing and processing part requests and orders using CRM systems like Microsoft Dynamics.
• Maintaining close collaboration with regional managers and colleagues, both within and outside Europe.
• Proactively addressing complex customer inquiries and technical specifications, ensuring attention to detail and a high level of customer satisfaction.

Functie-eisen

To be successful in this role, you bring:

• At least 2 to 3 years of experience in a similar position.
• A minimum of a bachelor's degree level of working and thinking (HBO).
• Excellent command of the English and German language 
• Experience with systems like Microsoft Dynamics or other CRM tools.
• A proactive, independent work approach with the ability to manage complex processes.
• Strong communication skills and an outgoing personality; you enjoy interacting with customers both over the phone and via email.

Organisatie
You will be working for an international organization active in various regions, including the Benelux, Scandinavia, and South Africa. The company is characterized by an informal atmosphere where hard work and enjoyment go hand in hand. The team you’ll be part of is a mix of experienced colleagues, with a strong emphasis on collaboration and personal development.

Arbeidsvoorwaarden

In addition to a modern, international work environment with great colleagues, you can expect the following:

• An attractive salary of up to €4,500 gross per month.
• 27 vacation days, a vitality program, and a bike scheme.
• A KPI-based bonus plan, with potential payouts ranging from €0 to €2,000 every six months.
• A pension plan with a generous employer contribution (13.64%).
• Opportunities to work from home (1 day per week based on a 40-hour workweek).
• A fully facilitated onboarding process and a buddy program to help you get off to a great start.

Cultuur